Customer Service Support Officers

4 weeks ago

Mount Gambier, Australia Wellington Shire Council Full time

We are proud to be partnering with our valued Federal Government Clients to recruit experienced Customer Service Support Officers.

Start your search here

Keyword:

Sector:

Location:

- High Profile Federal Government Department
- Multiple Positions Available in Adelaide
- 12-month assignment with possible extension

The Role:

To manage interactions via our service delivery channels effectively and efficiently. Be client focused and willing to understand and meet the changing demands on a daily basis.

Key accountabilities:

- Respond to simple client enquiries (phone and electronic contacts) and provide relevant, accurate and timely information.
- Provide exceptional customer service
- Always providing the client with the highest level of client excellence at all times.
- Respond to client needs in a professional manner, whilst maintaining the highest level of client satisfaction by seeking first contact resolution.
- Conduct searches and process documents lodged by the client in accordance with relevant policies, legislation and guidelines with the highest level of detail.
- Contribute to achieving a positive and innovative organisational culture.

Skills and capabilities:

- Demonstrates an ability to convey a message succinctly and with empathy, whether it be verbal, written or digitally.
- Keep clients at the centre of thinking, decisions and actions, including internal systems and processes. The ability to show empathy, curiosity and listen deeply to understand a person's context, challenges and needs.
- The successful candidates will demonstrate proactivity, excellent computer skills and exceptional time management.
- Provide accurate and timely support to client enquiries, applying client service standards, procedures and techniques to provide information, resolve routine enquiries or to escalate matters.
- Ensure that established procedures are followed to accurately and promptly process frequent and straight forward business transactions.

These opportunities are fulltime and will require the successful candidates to either have or be willing to apply for a Police Security Clearance.

We are seeking enthusiastic and experienced Service Support Representatives for this exciting opportunity to commence ASAP. Please "Apply Now" stating your experience, motivation and desire to be a part of this fantastic opportunity.

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