Front of House Customer Service

2 weeks ago

Mount Druitt, Australia Mates Gym Full time

Are you a people person with a passion for health, fitness, and achieving goals?

**Mates Gym** is on the lookout for a dynamic, well-presented **Front of House Customer Service and Sales Professional** to join our vibrant team.

**About the Role**:
As the first face our members see, you’ll play a key role in creating a positive and welcoming environment. You’ll also be responsible for driving memberships and hitting sales targets—while ensuring every person who walks through our doors feels supported, motivated, and valued.

**What We’re Looking For**:
Minimum **5 years’ experience** in a similar front-of-house, customer service or sales role
**Target-driven** mindset with a proven track record in sales
**Positive, energetic attitude** with a genuine passion for helping people
**Well-presented and well-spoken** with strong communication skills
Ability to work both independently and as part of a team
Interest in the fitness industry is a bonus

Speaking Hindi/Punjabi/Urdu is an edge

**What You'll Be Doing**:

- Greeting and assisting gym members and visitors
- Managing membership enquiries and tours
- Converting leads into sign-ups
- Providing exceptional customer service
- Supporting daily front desk operations

**Why Join Mates Gym?**
Be part of a fun, supportive, and motivating environment
Opportunity to make a real impact in people’s lives
Competitive hourly rate + performance-based bonuses
Work in a modern facility with a friendly, passionate team

**If you're ready to bring your A-game and grow with a team that values energy, service and results - we want to hear from you**

Pay: $46,460.00 - $87,903.05 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 10 hour shift
- 8 hour shift

Supplementary Pay:

- Commission
- Performance bonus

Application Question(s):

- Able to speak Hindi/Punjabi/Urdu

**Experience**:

- Direct sales: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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