Srss Case Manager

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

Do you want to work with a leading purpose driven, community-based organisation?

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.
- Community focused organisation performing rewarding and meaningful work
- Highly Competitive Remuneration & Benefits| Salary Packaging Options
- 12 Month Fixed Term Contract | Full Time | Based in Logan
- QLD |

About the Role

The Case Manager are responsible for managing case plans with all clients within the Settlement Services Division - SRSS Program. This includes conducting comprehensive assessments and developing and reviewing case plans
- Conduct comprehensive assessment of client needs
- Provide high quality case management support to clients
- Adherence to contractual requirements of the funded program & meeting of any deadlines
- Develop comprehensive and achievable care plans outlining services required by the client and related costs
- Identify, discuss and monitor complex client issues and undertake risk assessments as required
- Provide appropriate information and referral support and develop and maintain professional links with other relevant services and agencies
- Provide support, guidance and supervision to the bi-lingual bicultural staff and volunteers
- Complete monthly case updates and other reports as required
- Keep accurate and up to date client files and case notes
- Ensure case plans are reflective of client needs and support with monitoring of client progress
- Ensure compliance with the program’s Operational Manual
- Participate in organisational programs and events
- Other duties as required to meet operational needs

Skills & Experience
- A relevant tertiary qualification in social work, social or behavioural sciences and/or demonstrated experience in the provision of casework services in the health or welfare field.
- Advanced casework/case management skills
- Excellent communication (verbal and written) and interpersonal skills
- Well developed negotiation, advocacy, conflict resolution and decision making skills
- Demonstrated ability to work with people in stressful situations
- High level Problem solving abilities and the capacity to work autonomously
- Proven networking, liaison and casework advocacy skills
- Ability to manage complex and sensitive issues with appropriate discretion in a highly political environment
- Demonstrated experience in the provision of culturally appropriate and sensitive services to people of CALD background is DESIRABLE

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

To Apply

A recruitment pool may be created for permanent and temporary opportunities of th