Case Manager

4 days ago

Sydney Central Business District, Australia EML Full time

**Case Manager**:
NSW - Sydney CBD Life Insurance Full Time
- **Do you have a strong Case Management background and a passion for helping people?**:

- **Do you thrive managing a fast-paced portfolio of personal injury claims for a dynamic national employer?**:

- **If the answer is yes, then we have an exciting permanent opportunity to join us.**

EML is a leading **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return to work journey**. We continue to experience ongoing growth and now have over **2,800 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Sydney**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

As part of the EMLplus - Accident & Health team, you will be part of the wider Life and Casualty business unit. This is a Case Manager role undertaking full end to end case management under the Accident & Health scheme. To be successful in this role you would demonstrate an ability to be utilize best practice case management skills while managing a caseload of claims within the General Insurance Jurisdiction.

This will be a **permanent** position commencing as soon as possible,** **based in the **Sydney** **CBD** office.

**YOUR RESPONSIBILITIES**
- Managing a portfolio of EMLplus claims
- Collaborating with stakeholders to deliver personalised claims management strategies that support the achievement of high quality outcomes
- Providing a service experience that is tailored, effective and client focused.

**ABOUT YOU**
- Demonstrated experience in claims management
- Personal injury experience in alternative schemes is also highly desirable
- An empathetic, resilient, and motivational approach to provide customer centric support
- A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills
- Positive attitude and a willingness to learn
- Sound analytical, problem solving and decision making skills
- Strong stakeholder engagement and management
- Be outcome/results focused

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Great work/life balance and flexibility
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our RewardsHub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave

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