Guest Service Night Auditor

**Job Number** 23067720

**Job Category** Finance & Accounting

**Location** Le Méridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Le Méridien Melbourne** marks the reintroduction of the Le Méridien brand into the Australian market.

Standing proud on bustling Bourke Street, the converted 12-storey building effortlessly melds a historical art deco façade with mid-century style interiors designed to reflect the brands unique European heritage.

Just a stone’s throw from Parliament Square, the hotel will offer 235 chic guestrooms, ground floor café and bar, all-day dining restaurant, 210sqm of function space and the showpiece Level 5 pool deck featuring an outdoor heated swimming pool overlooking the city skyline.

**Le Méridien Melbourne** is looking for a **Guest Service Night Auditor** to join the team on a **Part-Time** basis.

**To Be Successful in the Role**
- A genuinely warm & welcoming demeanor
- A passion for the industry, a want to be the best in service
- Personable communication skills
- Strong attention to detail
- Previous Customer Service Experience
- Strong ability to self manage
- Strong problem solving skills

**About The Role**
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions.
- Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Advise guest of messages.
- Clear departures in computer system.
- Coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation.
- Operate telephone switchboard station.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information.
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
- Arrange transportation for guests/visitors.
- Count and secure bank at beginning and end of shift.
- Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Notify Loss Prevention/Security of any reports of theft.
- Check figures, postings, and documents for accuracy.
- Record, store, access, and/or analyze computerized financial information.
- Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
- Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
- Audit statistical, financial, accounting, auditing, or payroll reports and tables.
- Audit and reconcile all revenue postings.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation

**Perks, Rewards, Motivations**
- Discounts on hotel rooms including all properties within the Marriott International group
- Discounts on food & beverage across all our hotels
- The best hotel training opportunities produced independently by Le Meridien, Melbourne and internationally recognised training programs by Marriott International
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.