Hotel Night Auditor

3 days ago

Melbourne, Australia Tyrian Serviced Apartments Full time

**About The Company**:
Tyrian Serviced Apartments, opened in 2018, combines the luxury of space with award winning service. Tyrian providing guests with a unique serviced apartment experience and the ability to enjoy the excellence of a five star hotel without compromising on the comfort of home. In two convenient locations, Tyrian is proudly owned and managed by the Hallmarc Group.

**The Role**:
We are seeking a Full time guest attendant/ Night Auditor at our Albert Park Lake location. Reporting directly to the Front of House Manager with support of the Operations Manager, you will be responsible for making and modifying reservations, attending to guest requests and maintaining a high level of service the business is recognised for. We are looking for someone to fill our PM vacancy which hours consists of 5 Shifts per week from 11pm
- 7am.

**Key Responsibilities Include**:
Handling of incoming calls from in house and potential guests.
Following processes for checking guests in and out, as well as processing payments.
Ensuring guests experience a high level of service.
Handling guest enquiries, requests, complaints and comments in a timely and professional manner.
Completing simple daily reporting.

Experience in customer service.
The ability to think quickly and problem solve.
High level of attention to detail.
The discipline to work alone and within a small team.
A professional attitude and appearance.
Prior experience with RMS booking system is ideal but not essential.

**Please note: This role is onsite 3 -4 days a week, 11pm
- 7am.**

Employer questions
Do you have customer service experience?
Which of the following statements best describes your right to work in Australia?

**Job Type**: Casual

Pay: $64,000.00 - $66,000.00 per year

Application Question(s):

- Do you have more than 1 Year RMS experiance?

**Experience**:

- Hotel: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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