Night Auditor

2 weeks ago

Melbourne, Australia PULLMAN Full time

**Company Description**
Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**®.**

We are seeking a detail-oriented and efficient Night Auditor to join our Front Office team. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional guest satisfaction.

Your role & responsibilities will include (but not limited to):

- Balance daily transactions and prepare overnight reports with precision and accuracy;
- Verify and reconcile guest accounts, ensuring all charges are correctly posted;
- Provide exceptional customer service during check-in, check-out, and throughout the night shift;
- Assist guests with inquiries and resolve issues promptly and professionally;
- Maintain a safe and secure environment for both guests and employees;
- Follow and complete the Night Audit checklist to ensure all required tasks are accomplished;
- Collaborate with other departments to address any discrepancies or concerns;
- Generate and distribute various financial and operational reports and
- Support the front desk team with administrative tasks as needed.

**Qualifications**
- Experience in a similar role (essential);
- Proficiency in Excel and Opera Cloud;
- Strong analytical skills with attention to detail;
- Ability to uphold security and confidentiality procedures;
- A guest-centric mindset with the ability to adapt in a fast-paced environment and
- Flexibility to work overnight shifts on a rotating schedule and working day shifts on an as required basis.

**Additional Information**
Accor, we are committed to ensuring our people **#feelwelcome** and **#feelvalued**by creating an inclusive and supportive environment. We offer:

- A fun, diverse & inclusive culture where we value you being the _Real Deal_.
- Career progression opportunities as far as the eye can see.
- Extensive local, national and international discounts on Accommodation, Food & Beverage and other hospitality benefits.
- A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.

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