Lead Digital Product Owner

**Req ID**: 94807
**Department**: AR Customer Onboarding
**Division**: Australia Retail
**Location**: Melbourne
About Us
At the heart of ANZ Plus is a talented, high-performing team with big ideas. We’re building products, services and experiences that will not only provide our customers with enhanced banking functionality but empower them to make better financial decisions and improve their financial wellbeing.
About the Role
As the Lead Digital Product Owner your mission is to help design, build and ensure the smooth and well managed operation of our Onboarding & Welcome episode, for Commercial customers joining ANZ Plus. You will work with a team of Product Owners to develop strategies, roadmaps and goals to ensure squads are working on the highest value items to positively impact key metrics on customer experience, cost and risk.
Your work will require you to develop and communicate a clear strategy and outcomes to enable Product Owners and agile teams to work autonomously and self-govern delivery.
You’ll employ your broad knowledge of modern digital banking to help reshape how customers get started, setup and made to feel welcome, safe, secure and informed. A key foundational episode relied upon by all of ANZ Plus.
There is an expectation that you will have a strong understanding of the current digital banking landscape, with strong experience in digital delivery while demonstrating a creative, customer focused mindset to the role.
**Role Type**: Permanent
**Role Location**: 839 Collins Street, Docklands
**Work Hours**: Full time
What could your day look like?
Work with Customer & Identity Services, ANZ Plus, Commercial Leadership and key stakeholders across the organisation to understand the broader how to win strategy
Work with Start/Run My Business Value Stream Lead to understand the types of Commercial customers we are targeting
Help shape the business response, defining innovative & sustainable designs that enable incremental and continuous delivery of business value through Epics to Features
Support Product Owners and multiple agile squads deliver end-to-end features
Actively monitor and manage the smooth operation of your business area by assessing your key operational metrics
Working with your episode, other episode teams and business services to define and deliver radically improved experiences for our customers
Research and test hypothesis for improved experiences with our customers, both current and new
Work closely with key stakeholders from product, security and fraud to ensure our customers are able to safely interact with our digital channels
Optimise experiences through the introduction of industry best standards and technologies.
What will you bring?
Passionate about radically improving the digital banking customer experience - with a genuine understanding of the importance it plays within their overall customer experience
Previous delivery of the end-to-end, digital on-boarding experience in financial services or similar industry (ideally, with a commercial focus)
Experience in running multiple, high performing, agile squads
Strong communicator who can influence senior stakeholders and rally delivery teams towards a common outcome
A problem solver with domain expertise who can translate business needs into commercially viable solution designs that can be implemented by the delivery teams
Big picture thinker and a willingness to accept and adapt ideas from various sources to ensure a holistic approach
Never satisfied with “good enough” - you’re always wanting to push ideas and encourage your peers to do the same
A continuous and pragmatic problem solver who enjoys creating order from chaos
Knowledge and practical hands-on experience working with modern, digital onboarding technologies.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
16/05/2025, 11.59pm, (Melbourne Australia)