Workforce Optimisation Analyst

2 days ago

Brisbane, Australia Australian Retirement Trust Full time

Be part of an inclusive and high-performing team
- Enjoy a rewarding career move with opportunities for development
- Make a difference with a fund that puts members first

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

To support our success we are looking for a **Workforce Optimisation Analyst** to join the Member Engagement team based in either Brisbane or Melbourne.

As the **Workforce Optimisation Analyst,** you will be responsible for a range of workforce management activities including staff rostering and scheduling, monitoring performance on a daily basis and contributing to the member experience through the achievement of agreed service level targets. The dynamic management of resources across all service channels within Member Services to support first contact resolution and improve utilisation of resources is the primary function of this role. You will work closely with team members within the Workforce Optimisation team to determine short to medium term resourcing needs for Member Services.

**This role is available as a permanent/ full-time opportunity.**

We are **flexible** with location provided you can attend the Brisbane or Melbourne office at least once a week.

**About you**

If this is the right role for you, your skills and qualifications may include:

- Knowledge and understanding of workforce planning requirements and methodologies.
- A high level of organisational and time management skills while responding to frequent demands of multiple stakeholders.
- A highly developed ability to build rapport with stakeholders, influence and negotiate in order to achieve an optimum outcome or solution.
- Ability to facilitate outcomes through strong communication skills, relationships, and stakeholder management.
- A demonstrated ability to deliver within agreed timeframes and manage a range of competing priorities.
- Ability to work and embrace a changing and growth environment with regular changing priorities and developing opportunities.
- Understanding of strategic priorities and performance metrics of the business unit in order to make resource recommendations to the Leadership team.

**How you'll benefit**

As part of the Australian Retirement Trust team, you’ll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.

**Next steps**
- Health insurance

  • Real-time Workforce Optimisation Analyst

    1 week ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Real-time Workforce Optimisation Analyst - Suncorp Bank **Req ID**: 82634 **Department**: SB Service Delivery **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role The Real-time Workforce Optimisation Analyst plays a critical part in ensuring the Bank Contact Centre capitalises on its scale through successful real time...

  • Workforce Planning and Optimisation Specialist

    2 weeks ago

    Brisbane, Australia Affinity Education Group Full time

    As our **Workforce Planning & Optimization Specialist**, you won't just track numbers; you'll be a pivotal part in the architecture of optimised labour systems that directly impact our success and performance KPIs. This is your chance to drive our labour strategy forward through innovative development, continuous improvement, and empowering our teams with...

  • Workforce Analyst

    4 days ago

    Brisbane, Australia Queensland Health Full time

    As the Workforce Analyst, you will contribute to statewide strategic workforce planning and policy development activities across the health workforce and in relation to endorsed health priority areas, population groups and reform agendas for the Workforce Strategy Branch. Key responsibilities include: - Assist in the research, development, implementation,...

  • Group Workforce Performance Analyst

    5 days ago

    Brisbane, Queensland, Australia Super Retail Group Full time $80,000 - $120,000 per year

    We're Hiring:Group Workforce AnalystSuper Retail Group is an amazing place to work – values-driven, people-first, and committed to making a real impact. We're looking for someone who can turn workforce data into powerful insights that shape the way we optimise costs, boost productivity, enhance diversity, and plan for the future.In this role, you'll: Lead...

  • Workforce Optimisation Specialist

    2 weeks ago

    Brisbane, Australia Australian Retirement Trust Full time

    **Take hold of a monster opportunity and join our Enablement team as a Workforce Optimisation Specialist. If you’re a good fit for this role and live in Brisbane, we’d love you to apply.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of through excellent...

  • Optimisation Analyst

    2 weeks ago

    Brisbane, Australia Partnered Health Full time

    12-Month Fixed-Term basis with potential for extension - Ability to improve the efficiency and sustainability of an industry leader - Competitive Salary and Flexible Working Arrangements Available **Partnered Health Medical Centres are one of Australia’s leading primary healthcare providers with over 60 clinics located throughout metropolitan and regional...

  • Workforce Optimisation Specialist

    1 week ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time $80,000 - $120,000 per year

    Brisbane, QLDTake hold of a monster opportunity and join our Enablement team as a Workforce Optimisation Specialist .  If you're a good fit for this role and live in Brisbane , we'd love you to apply .Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent...

  • Workforce Optimisation Specialist

    2 weeks ago

    Brisbane, Australia Australian Retirement Trust Full time

    **Take hold of a monster opportunity in our Member Operations team.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of through excellent training and development opportunities. - Balance your work between in-person days at our purpose-built hubs and working from...

  • Workforce Analyst

    1 week ago

    Brisbane, Australia Transport and Main Roads Full time

    **Some of your responsibilities will include**: - Use independent judgement to proactively analyse, manage and adjust resource and forecast plans, assessing operational performance on an intra-day, daily, weekly and long-term basis. - Develop innovative roster modelling options and recommendations for moderately complex resourcing challenges and competing...

  • Workforce Analysts

    1 week ago

    Brisbane, Australia Department of Agriculture, Fisheries and Forestry Full time

    APS 5 - $81,690 - $89,615 per annum plus superannuation - People, Property and Security Division - Brisbane (QLD), Canberra (ACT) or Melbourne (VIC) - _Applicants should have HR and data experience._ - _Must have a flexible approach to problem solving and demonstrated initiative._ - _Multiple vacancies across multiple locations._ **Who we are** The People,...