Account Manager

**Brighter Together**

Our mission is to make consumer energy resources (CER) affordable and accessible for everyone.

Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.

Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies

We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).

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**Role Overview**

As the strategic partner and trusted advisor to our Government & Enterprise partners, you'll help by driving mutual growth through proactive relationship management, deep understanding of client needs, and effective solution delivery. The Account Manager works to ensure client success, retention, and expansion while maintaining the highest standards of service excellence.

**Responsibilities**:

- Build and maintain strong relationships with key stakeholders by ensuring proactive and regular client health checks and business reviews.
- Ensure strategic account planning and execution while identifying and pursue upsell/cross-sell opportunities and drive account expansion strategies
- Develop long-term account growth plans and frameworks for scalable account management
- Ensure successful implementation of products/services and monitor service quality and client satisfaction.
- Coordinate with internal teams to deliver solutions and help drive adoption of new features and services.
- Identify, monitor and manage key risk areas.
- Provide industry insights and best practices and develop structured reporting processes.

**What You'll Bring**:

- You have exceptional work ethic and move with speed, ensuring responsiveness to partners.
- You have a hunger for sales with a strong sales mindset, combining excellent service with opportunities for revenue growth.
- You are driven to serve and are motivated to provide first class service to clients with positive listening skills.
- You are strong communicator and can confidently liaise with senior external stakeholders.
- You work proactively and move quickly to resolve issues.
- You have the ability to influence and work with internal stakeholders.
- It's highly desirable that you bring a solid understanding of Government and risk mindset.

**What's in it for you?**:

- Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
- Free lunch Yes, there is such a thing Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
- Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
- We want our employees to share in Brighte’s success. You may be given an opportunity to join our Employee Share Option Plans (ESOP).
- Snacks galore - who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies - you name it We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
- End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
- Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.

**Diversity and Inclusion**

At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment.
- Named LinkedIn’s #10 Top Australian Start Up (2021), we know we wouldn’t be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.

Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality