Telco Service Onboarding Specialist

6 days ago

Bendigo, Australia AGL Energy Full time

Powering Australian Life.

At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move.

Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all.

As life changes, we join the change, constantly evolving over 185 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We’re investing in new ideas, partnerships and infrastructure - renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful.

We’ll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations.

About the Role
- Flexible working arrangements - find a way that works for you
- Excellent $’s, benefits, leave policies, discounted power & gas; EV’s; telco
- Great role for a Telco Service Onboarding Specialist to join our team

The Telco Service Onboarding Specialist role is to ensure the customer has the maximum chance of success with connecting their Telco service(s) from the point of sale to activation, thus reducing repeat callers, or customers who

churn because its “to hard” to connect.

What you’ll be doing
- Assist customers with successful connection and use of their telco products
- Assist with any technical issues customers face as part of the connection journey
- Educate customers on the connection process and how to use their telco products successfully
- Solve customer enquiries relating to getting connected on new/existing services
- Ensure a smooth adoption of the product.

About You

What you’ll bring to the table
- Strong attention to detail
- High level of communication, Verbal and Written Communication
- Ability to work alone and with a team
- Coordination and organization
- High attention to the customer experience and journey
- Ability to solve problems and foresee any potential customer impacting events
- Conflict management abilities

Please note - unsolicited resumes from agencies will not be accepted by AGL.

LI#-AP1

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
AGL is a
_Circle Back Initiative employer - we commit to respond to every applicant_.

Job Family Group:
Administration - Support - Service

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