Customer Experience Specialist

5 days ago

Bendigo, Victoria, Australia Bendigo Telco Full time $60,000 - $90,000 per year

Why join BT

Bendigo Telco is YOUR technology specialist partner with a difference.

We exist to help our customers and communities succeed by providing technology-based services and a partnership model that gives back to your community.

Our vision is to be your preferred technology partner.

We do this by employing great people, providing relevant voice, data networks and IT managed services; and giving back to your local community

Our Purpose

Customer and Community success – our commitment

Our Vision

To be your preferred technology partner

Let's explore the job    

At Bendigo Telco, our commitment to customer-centricity drives every aspect of our operations. Our Customer Experience Specialists play a vital role by providing advanced support, resolving complex issues, mentoring colleagues, and continuously improving processes to enhance the overall customer experience.

The is a 6-month, full-time contract role and is pivotal to the success of Bendigo Telco's customers and the communities that we serve.

What you will need to succeed

  • Previous working experience in the telecommunications industry is required
  • Highly developed troubleshooting, problem solving and decision-making skills
  • Highly developed customer service skills
  • Experience in a multi-functional working environment involving administration, sales and customer service duties is preferred
  • Ability to prioritise workload effectively is required
  • Demonstrated communication and interpersonal skills including the ability to communicate effectively is required
  • High level of oral and written communication skills is required

Let's reveal the perks or what's in it for you?

  • Access to staff discounts on mobile phone and home internet services
  • Supportive staff culture with emphasis on creating positive, collaborative     environments
  • Flexible working arrangements
  • Strong community focus with emphasis on building better technology for our regions
  • Access to an Employee Assistance Program (EAP)

Special Requirements:

  • Driver's license with own reliable transport
  • Offers of employment are subject to the candidate undergoing a successful police check.

At Bendigo Telco, equity, diversity, and inclusion is a priority for our organization. We want everyone to feel comfortable to be themselves regardless of their background, religion, sexual orientation, age, gender or disability, so we can truly reflect the customers and communities that we partner with.

How to Apply:

Applications are received by Seek. Position Description available upon request

Please note that interviews will commence with preferred candidates immediately.

Applications close: 5:00pm on Friday 10 October 2025.

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