Helpdesk Officer

2 days ago

Sydney, Australia Bluefin Resources Full time

Permanent Opportunity - Bondi Location
- Level 1 - 2 ICT Support (Mac Platform)
- Salary: $70826 - $72249 + super

Bluefin Resources is assisting a secondary education provider in the Bondi area to source an IT Helpdesk Officer. The role is responsible for the day-to-day support, maintenance and troubleshooting of the college users and Mac fleet. The role ensures that excellent 1-2 level support is provided to all staff and students as required.

**Key Responsibilities**:

- Provide of Level 1 - 2 ICT troubleshooting and helpdesk support to all members of the college community
- Escalate unresolved issues to the Systems Administrator in a timely manner
- Actively assist with updating, maintaining, and monitoring College Digital systems to ensure the uptime, security, and performance
- Assist College staff and students with device and software set up
- Provide training with devices and digital platforms for college staff and students.
- Provide advice on digital learning resources for college staff and students
- Assist with ICT projects

**Key Requirements**:

- A good level of proficiency in a range of ICT technologies, digital learning platforms and computing programs
- Basic IT troubleshooting skills and good customer service skills
- Basic understanding of networking concepts
- Experience with the Mac OS platform and Google Workplace / GSuite
- Ability to receive and provide feedback to drive continuous improvement
- Ability to work autonomously and as part of a team
- Strong oral and written communication skills

**Desirable Skills**:

- Knowledge of LMS (Canvas, School box) and SMS (TASS, Synergetics etc)
- Relevant IT qualifications.
- Experience with the JAMF Pro Management platform.
- Experience with the Apple School Manager platform.
- Knowledge of SOE deployment approaches.

**Please not all successful applicants must have an active Working with Children clearance or the ability to obtain one.
**BBBH52813_167755346235249

  • IT Helpdesk Officer

    2 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    IT Helpdesk Officer | West Sydney | Flexible Work Arrangement | 8-month Fixed Term Contract **Your new company** An exciting new opportunity is available for an IT Helpdesk Officer in the Health care Industry. This is an 8-month fixed term contract, located in West Sydney. The organisation offers a flexible and collaborative working environment with...

  • Ict Helpdesk Officer

    6 days ago

    Sydney Western Suburbs, Australia HAYS Full time

    $355pd + Super, NSWGov, 3daysWFH, 6mo contract **Your new company** This Government agency is seeking an ICT Helpdesk officer to join their team on a 6 month contract with the likeness of extension or to move into a permanent position. The agency is currently doing hybrid work mode with 3 days working from home, their office is in Parramatta and offers 7...

  • Project Officer, Helpdesk

    7 days ago

    Sydney, Australia NSW Education Standards Authority Full time

    **Guiding the future of NSW education**: **: **Position details**: - Clerk Grade 7/8 - Ongoing, Full-time - Close to Wynyard station & hybrid work arrangements available **: **About us**: At the NSW Education Standards Authority (NESA), we’re dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW,...

  • Project Officer, Helpdesk

    7 days ago

    Sydney, New South Wales, Australia New South Wales Government Full time $60,000 - $90,000 per year

    Guiding the future of NSW education  Position detailsClerk Grade 7/8Ongoing, Full-timeClose to Wynyard station & hybrid work arrangements available About usAt the NSW Education Standards Authority (NESA), we're dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.We...

  • Project Officer, Helpdesk

    6 days ago

    Sydney, New South Wales, Australia NSW Government Full time $60,000 - $90,000 per year

    Guiding the future of NSW educationPosition detailsClerk Grade 7/8Ongoing, Full-timeClose to Wynyard station & hybrid work arrangements availableAbout usAt the NSW Education Standards Authority (NESA), we're dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future. We accomplish...

  • Project Officer, Helpdesk

    5 days ago

    Sydney, New South Wales, Australia NSW Education Standards Authority Full time $1,365,288 - $1,506,864 per year

    Guiding the future of NSW educationPosition details$113,574 - $125,720 plus superannuation and annual leave loadingOngoing, Full-timeClose to Wynyard station & hybrid work arrangements availableAbout usAt the NSW Education Standards Authority (NESA), we're dedicated to carrying out meaningful work that drives improvements and elevates student achievement...

  • IT Helpdesk Analyst

    2 hours ago

    Sydney, Australia White Bay Search Full time

    Large Award Winning Australian Tech Company - Structured Career Path - Sydney CBD Office The IT Helpdesk Analyst is an important member of the IT Infrastructure and Service Desk Team providing first class support to internal users and supporting most corporate systems. The team is responsible for supporting around 450 internal users. Being a hosting led...

  • IT Helpdesk Analyst

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    IT Helpdesk Analyst - Government Organisation - 12 Month Contract with Potential for Extension - CBD Location **Your new company** This Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 12 month contract with the potential to extend. The organisation is located in Sydney CBD area. You will have the...

  • IT Helpdesk

    1 week ago

    Sydney, Australia Partners in Performance Full time

    **Partners in Performance **is a global management consulting firm that works hand-in-hand with our clients to deliver sustainable results in business performance. Our firm has real scale and a demonstrated track record with reach across Australia and New Zealand, South East Asia, Africa, North and South America, Europe and Middle East. As a Firm, we are...

  • IT Helpdesk

    1 week ago

    Sydney, Australia Partners in Performance Full time

    **Partners in Performance **is a global management consulting firm that works hand-in-hand with our clients to deliver sustainable results in business performance. Our firm has real scale and a demonstrated track record with reach across Australia and New Zealand, South East Asia, Africa, North and South America, Europe and Middle East. As a Firm, we are...