Controller-rooms

**Additional Information** Full Time

**Job Number** 24098219

**Job Category** Rooms & Guest Services Operations

**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe are diverse and enabled to be the best version of themselves.

**About the Hotel - W Melbourne**

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

**Why Join W Melbourne?**

Benefit from a competitive salary, exclusive 35% off food and beverage at W Melbourne, and Marriott International's global room night discounts for you and your loved ones.

Advance your career internally with Marriott International, with a wide array of opportunities featured on our dedicated recruitment platform, Marriott careers.

Be part of W Melbourne's success, including a Two Hatted Restaurant, Best Deluxe Restaurant, Award Winning Event Spaces, Award-Winning Bar Design and Certified Great Place to Work.

Engage with Marriott's TakeCare initiatives, actively participating in meaningful community service because we believe in action, not just words.

Earn a paid day off on your birthday because we believe in celebrating our rockstars - YOU

Benefit from our Employee Assistance Program, addressing physical, emotional, and financial wellbeing.

Take advantage of our Employee Referral Bonus and enjoy working alongside your tribe.

**About You**

Experience in a dynamic luxury hotel setting is highly valued.

A proactive and upbeat demeanor that inspires excellence.

Keen to take on new challenges and grow within your career.

Embody a polished professionalism with an audacious approach to creativity; a passionate, and a playful spirit that enriches our environment while creating memorable guest experiences.

**About the Role**

Room controllers have a complete knowledge of every room offered at a facility, including standard rooms, junior suites and luxury suites. They implement the appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and status of guest rooms. They also ensure that frequent guests are given special treatment in accordance with the organization’s policies. They register guests, providing them with room keys and pertinent information about the available amenities, such as spa facilities, restaurants, and office centers, and events taking place at the facility, such as conferences.
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. _Be_ where you can do your best work,_ _begin_ your purpose, _belong_ to an amazing global_ _team, and _become_ the best version of you._
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfo