Control Room Operator

6 days ago

Melbourne, Australia Executive Security Solutions Full time

**ABOUT ESS**

Executive Security Solutions (ESS) is an Australian owned, national company that specialises in providing all-encompassing security services.

ESS is currently seeking dynamic and customer service driven Control Room Operators to join our Swinburne University security team on a full-time basis. This position will be based at Swinburne University, Hawthorn Campus.

**ABOUT SWINBURNE UNIVERSITY**

Located in the heart of Hawthorn, Swinburne’s main campus location is 10 minutes from Melbourne’s CBD and offers the perfect mix of state-of-the-art learning facilities and unforgettable experiences.

Swinburne University is an internationally recognised university that has a reputation for quality research that connects science and technology with business and the community.

**ABOUT THE ROLE**

The Control Room operates 24/7 and is the security hub of the University.

We are seeking someone who can work a set 24/7 rotating roster and are offering Level 4 SSIA award rates and a $500 sign on bonus

**Your duties will include**:

- Monitor and operating CCTV across 4 campuses
- Managing phone calls and providing providing security responses
- Alarm investigations and security response
- Coordination of emergency incidents response
- Report writing
- Risk identification and issue resolution
- Maintain key registers, contact lists and leave registers
- Provide exceptional customer service to internal / external stakeholders
- Aid with the induction and signing in of contractors
- Coordination of Roving Officers at the Hawthorn and Eastern Suburbs campuses

**We are seeking someone who has**:

- Previous Control Room experience
- Positive can-do attitude
- Ability to multitask and work in a fast-paced environment
- An ability to form excellent client relationships
- Excellent presentation and communication
- Ability to respond to emergency situations

**Qualifications**
- Victorian Security License with Control Room Sub-Activity
- First Aid Qualification and valid CPR
- Current Working with Children Check (Employee)

**ESS Culture**

ESS is committed to developing our people to ensure they succeed and take pride in the important work that they do.

We promote progression within our organisation and provide both accredited and non-accredited training to assist you in a building a career within the security industry.

Executive Security Solutions (Protective Services) Pty Ltd │ License Number: 887-562-60s

**Job Types**: Full-time, Permanent

**Salary**: $25.00 - $35.00 per hour

**Benefits**:

- Professional development assistance

Schedule:

- 12 hour shift
- Rotating roster
- Shift work

Supplementary Pay:

- Signing bonus

Application Question(s):

- What hourly rate are you seeking?
- How much notice do you need to give your employer?

Licence/Certification:

- Security Licence with Control Room (preferred)
- First Aid with CPR (preferred)
- Working With Children Check (preferred)

Work Authorisation:

- Australia (preferred)

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