Customer Contact Systems Officer

2 weeks ago

Ipswich, Australia Queensland Rail Full time

**Req. Id**:9972

**Date**:10 Aug 2025

**Location**:Ipswich, QLD, AU, 4305

**Company**:Queensland Rail

**You’ll connect Queensland. We’ll connect you to an amazing career.**
- At Queensland Rail, we’re built on the foundation of true connection—not just through the railways we operate, but through the relationships we nurture within our teams and the communities we serve across Queensland. For more than 160 years, we’ve played a vital role in connecting people, places, and opportunities. Now, we invite you to be part of our proud legacy as we continue to drive progress and help shape a brighter, more sustainable future for generations to come.

**About the Role**
- We are currently seeking a highly motivated and detail-oriented Customer Contact Systems Officer to join our Ipswich-based Customer Contact Centre. This is a permanent, full-time opportunity working Monday to Friday on a rotating roster.
- This role is a balance of customer service and administration. As the first point of contact for customer inquiries, you’ll provide professional and personable assistance over the phone. At the same time, you’ll support daily operations through accurate data management, system updates, and administrative coordination.

**Key Responsibilities**:

- Deliver exceptional customer service over the phone as the first point of contact.
- Perform a range of administrative tasks, including data entry, record keeping, and database maintenance.
- Ensure timely and accurate processing of customer information.
- Maintain the integrity of Contact Centre systems and support internal teams with updated and accurate information.
- Assist in the preparation of reports and other documentation as required.
- Contribute to ongoing improvements in customer service and administrative processes.

**About You**
- To be successful in this role, you will:

- Have a genuine passion for helping people and providing excellent customer service.
- Possess strong administrative skills with a high level of accuracy and attention to detail.
- Be confident in using computer systems, including Microsoft Office (intermediate level or higher).
- Thrive in a fast-paced, team-oriented environment, and adapt well to change.
- Have proven experience in a Contact Centre or customer-facing role, including meeting performance and quality standards.
- Demonstrate clear communication, problem-solving ability, and the capacity to manage multiple priorities.

**What’s in it for you?**
- Hybrid working opportunities.
- A supportive and inclusive team culture.
- Opportunities for ongoing learning and professional development.
- A chance to be part of a respected organisation with a long-standing history and strong future focus.
- Contribute to delivering essential services that make a meaningful difference in the lives of Queenslanders.

**Sounds great what’s next?**

**Supporting a Diverse Workforce**
- Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
- We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
- The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, health assessment and background checks that might also include criminal history and credit checks. We may also be considering more than one vacancy under this advertisement and some roles may also be advertised externally.

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