Technical Services Consultant

**We're MYOB**
- MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we’re so much more We’re building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transforming, inventing and disrupting conventions. We don’t want you to simply ‘fit’ into our already established culture, we want you to add to it, and make it even better This is MYOB.

**The Opportunity**
- MYOB continues to grow and the Technical Services team is looking for Technical Services Consultants to further strengthen our team.

As a Technical Services Consultant, you will help to drive customer success and adoption of our platforms by building and implementing technical solutions that support product migrations, customizations, and integrations (incl. 3rd parties) associated with MYOB products.

You will collaborate with customers and peers across MYOB to achieve key result outcomes, including customer satisfaction and positive team engagement that builds phenomenal team culture at MYOB.

You will be responsible for scoping, estimating and building customizations and integrations for our customers related to their MYOB business solutions. You will furthermore contribute to developing, improving and maintaining the technical development framework and related systems and tools that should serve as a guiding framework for all code changes done for customer-specific customized code.

**Key Role Objectives**:

- To build and implement technical solutions for customer migration, customisation, and integration projects to agreed definitions of done
- Work with product and tech teams to build and maintain solutions within the best practice frameworks, and processes implemented for MYOB customers, minimising complexity and customer effort wherever possible
- To provide solution analysis, advice, design, and recommendations for customer migration, customisation, integration projects, and ad-hoc technical consulting
- To provide achievable effort estimates for the discovery, design, build, and implementation activities that you are responsible for or support
- Collaborate with internal stakeholders to identify gaps in our ecosystem, and continuously improve the best practice frameworks and processes implemented for MYOB customers
- Communicate with internal and external stakeholders to ensure customer expectations are effectively managed, and new consulting and cross-sell opportunities can be identified.
- Complete and maintain applicable certifications through the ES Developer Program
- Take ownership of customer technical escalations and fixes; ensure appropriate issues are taken care of in a timely manner, and customer sensitivities are handled appropriately
- Work with Product Development on the escalation and testing of product hot fixes, and product fixes/enhancements
- Continually seek out new and innovative ways to enhance the scalability of delivering services
- Develop the relevant skills and capability to enable achievement of key result areas
- Fulfill work schedules and timesheets to support accurate and timely customer billing
- Ensure work activities are confirmed and authorised by the relevant internal and external stakeholders
- Participate in general operational activities to support the business as required

**What will you bring**:

- Ability to analyse customer requirements and develop high quality, repeatable, documented, maintainable solutions
- Mastery of at least two modern object-oriented languages
- Significant experience developing and consuming SOAP and REST API’s
- 5+ years’ experience as a Developer working in a team environment, with 2+ years in an agile, large-scale, commercial environment. Including proficiency with web development, MVC patterns, relational databases, SQL, & other data access methodologies
- Strong C#,.NET, ASP.NET MVC and cloud development experience desirable
- Experience delivering to project timelines and commercial awareness
- Familiarity with the delivery of customised software into mid-market businesses

**Our Culture & Benefits**
- Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
- Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team
- Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
- Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
- A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
- Communities built