Technical Consultant

At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won't have to look to find growth opportunities— they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Technical Consultant (TC), Strategy & Research Services

Why We Have This Role

The Strategy & Research (S&R) Services team is dedicated to assisting clients in setting up and utilizing Qualtrics software to tackle complex business challenges. We are looking for a proactive individual who will be instrumental in the technical implementation and delivery of these programs.

As an L3 Technical Consultant, you will operate within the Professional Services department, serving as a technical expert and implementation lead. This role will partner with our APJ Region and requires successfully navigating the timezone and cultural needs of our region.

How You'll Find Success

You will know you are doing a great job when you:

• Support the Strategy and Research (STaR) process from project implementation through final deliverables.
• Coordinate timelines, communications, and manage expectations of clients and vendors, and internal teams.
• Work on multiple projects concurrently, at various stages of development, with a natural aptitude for organization.
• Consistently deliver flawless results and earn your place as a trusted advisor to clients.
• Become proficient in use of the Qualtrics software.
• Exhibit a track record of delivering exceptional client experiences.

How You'll Grow

You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business. Opportunities to evolve include:

• Gaining experience managing your portfolio of accounts with a high degree of autonomy.
• Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization.
• Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth.
• Gaining exposure to the latest thought leadership in the XM industry.

Things You'll Do

• Your primary function is to serve as a technical implementation expert and deliver error-free solutions across accounts.
• You will own projects and workstreams with guidance, coordinating multiple tasks and managing execution to meet deadlines within your workstream:

• Technical Implementation & Product Expertise (L3 Focus):

• Serve as the Lead TC on standard / small projects/implementations. This includes leading the technical execution on approximately 10-12 Implementations annually, including a range of Jumpstart and less complex Tailored programs.

• Configure/build product components, demonstrating a thorough knowledge of technical infrastructure and data flow.
• Perform advanced technical setup on client surveys, including setting up complex survey logic, creating quotas, and testing the survey with vendor partners.
• Set up and test survey fieldwork parameters in the Qualtrics platform, including complex logic and quota management.
• Ensure that survey programming and quotas are working as anticipated through review and testing.
• Able to educate clients and cross-functional teams on the technical limitations and watch outs of survey and dashboard configurations.
• Utilize Competent technical skills in areas like Piped Text, AUA, Typing Tools, Custom Scoring, CrossXM, and basic statistical analysis tools like CrosstabsIQ, StatsIQ, and TextIQ.
• Exhibit Expert technical skills in areas such as BTDS knowledge, Jumpstart programming for both Survey Build and Dashboarding, Loop & Merge, and use of GBT variables.

• Problem Solving & Delivery Ownership:

• Solve problems within a workstream (implementation or larger sustainment request).

• Capable of figuring out how to accommodate most client needs in the product with minimal support.
• Own the deliverable scope and confidently manage it with the internal team.
• Triage and appropriately escalate personal and team roadblocks.
• Manage project level budgets, to deliver margin.
• Ensure data quality using our proprietary methodology.

• Client Engagement & Team Contribution:

• Act as the main point of contact for clients during implementation and manage the project to completion.

• Coordinate ongoing interactions with the client project lead and project team overall.
• Support clients on multi-country programs, maintaining comprehensive notes and ensuring relevant actions are addressed in a timely manner.
• Proactively share, document, and institutionalize knowledge with the team and start sharing across Qualtrics teams.
• Support the onboarding of new team members and share knowledge as requested.

What We're Looking For On Your Resume

• Minimum Qualifications:

• Experience: 1-4 years of experience working at a SaaS/Technology Company, Market Research Agency, or Consulting Firm (the requirement depends on role level). A corresponding Project Manager role suggests 3-5 years of experience in a client-facing role.

• Education: Bachelor's degree or higher in market research, marketing, economics, sociology, psychology, statistics, or other relevant fields.
• Aptitude: Excellent attention to detail, troubleshooting abilities, and problem-solving skills.
• Communication: Superb written and verbal communication both internally and externally. Fluency in English is required.
• Adaptability: Comfortable working in a fast-paced, unstructured, and highly competitive environment.
• Research Acumen: Experience leading or supporting research projects, either in an academic or professional capacity.

• Preferred Qualifications:

• Experience with the Qualtrics platform is preferred.

• Experience with basic statistical analysis (requirement depends on role level).
• Familiarity with survey scripting and data reporting platforms is desired, and the ability to script surveys in these platforms is a plus.

What You Should Know About This Team

• The Strategy & Research (S&R) Services team helps clients implement and leverage Qualtrics software to address complex business challenges.
• The L3 Technical Consultant will play a crucial role in the technical implementation and delivery of client programs.
• This position is within the Professional Services department and requires acting as a technical expert and implementation lead.
• The role partners with the APJ Region, requiring effective management of timezone and cultural differences.

Our Team's Favorite Perks and Benefits

• Hybrid Work Model: We all gather in the office three days a week (Mondays and Thursdays, plus one organizational day) in thoughtfully designed offices to harness the power of collaboration and innovation.
• Office Environment: We take pride in our office design, aiming at cultivating creativity.
• Perks: On top of the standard benefits package, we often provide snacks, drinks, and free lunches in our office.
• Qualtrics Experience Program: A bonus each year for an experience of your choosing.
• Success Sharing: We believe in sharing Qualtrics success, which is part of the compensation for all employees.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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