Customer Support Associate

1 week ago

Melbourne, Australia Technium Services PTY LTD Full time

Join a dynamic, fast growing FinTech, commencing ASAP
- Work in Melbourne CBD offices or remotely
- Weekday, afternoon and weekend shifts

**About Us**:
Technium is an innovative Fintech that delivers continuously evolving software and process solutions that keep our clients at the forefront of the Forex industry. We specialise in supporting forex brokers with Business Process Outsourcing, helping our clients reduce their fixed costs and improving the efficiency of their operations. Our mission is to deliver continuously evolving software and process solutions that keep our clients at the forefront of the fintech industry.

We are a collaborative, flexible and remote friendly workplace, and we pride ourselves on the diversity of our team. Our growth means we are now expanding our customer support offering to provide greater coverage to our Japanese speaking clients across multiple locations and time zones.

**The Job**:
**Who should apply?**
We are interested in hearing from you if you:

- Are a native Japanese speaker and proficient in business-level written and verbal communication both in Japanese and English
- Have prior experience in financial services, currency exchange or banking
- Are able to develop strong relationships with clients and internally
- Are able to work autonomously, as well as part of a team
- Are flexible, and desire to learn new tasks
- Can demonstrate an ability to work to tight deadlines
- Have the capacity to show initiative and solve customer problems
- Possess good analytical and problem solving skills
- Have strong computer skills and are proficient with Excel/Google Spreadsheet and Word/Google Docs
- Are familiar with CRM systems and practices
- Are accurate in data entry

**What will your day-to-day look like?**
In this role, you will have the opportunity to:

- Work shifts that include evenings and weekend work (within a 40 hour working week)
- Work from Melbourne or remotely, from anywhere in Australia
- Open new client accounts in compliance with organisational requirements
- Onboard Clients effectively, ensuring that they are able to commence transacting as soon as possible
- Deal with and resolve customer queries or problems within the required timeframes and to the client’s satisfaction
- Monitor team related communication channels and providing solutions when supervisor is not available
- Ensure the customer database is up to date and accurate
- Actively contribute to continuous improvement activities.

**Requirements**:
In order to be successful, you must:

- Hold unlimited working rights in Australia and be an Australian Resident for tax purposes.
- Satisfy background and reference checking requirements including police check, credit
default and bankruptcy
- Satisfy Japanese language testing requirements

**What We Offer**:
If you join the Technium team, you will receive a competitive industry salary with the potential to earn a bonus each year. We also offer:

- The opportunity to work remotely wherever works best for you with the support of a passionate, diverse and inclusive team
- A supportive workplace with great flexibility and a focus on wellbeing
- A comprehensive Employee Assistance Program

If this role interests you, what are you waiting for? We can’t wait to hear from you

Please note: if you have previously applied, we have your details on file and will contact you if your skills and background are suitable.

No agencies please.

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