Aps 6 Clinician

Salary Range: $97,735 - $110,982 + Attractive Superannuation

The Open Arms Client Assist Contact Centre is a dynamic and fast paced 24/7 call centre environment where no day is the same. Clinicians work in a rostered 24/7 environment across 7 days within a hybrid work from office/ home model providing over the phone clinical services for Australian veterans and their families.

Your work will be phone based and will include a combination of intake, assessment and triage for Open Arms nationally, the provision of immediate clinical mental health support and, referral to state based specialist and crisis case management services.

You will be supported through the provision of ongoing learning and development opportunities and funded clinical supervision.

**Duties**
- Undertake various shifts across 24 hours, 7 days a week providing high quality clinical services including risk assessment and intervention, intake and referral, and evidence based individual single session counselling to eligible Open Arms clients;
- Ensure compliance with Open Arms clinical practice policy, including the mandated use of specific clinical forms/templates (e.g., Intake Document, Risk Assessment and Management Plan documentation);
- Assist in the development of Client Assist Contact Centre policy and procedures where relevant.
- Provide high quality clinical services including risk assessment and intervention, referral, evidence based individual, couple and family counselling, and case management to eligible Open Arms clients in order to achieve outcomes identified in care planning.
- Using the Client Management System, maintain confidential files for each client that include session progress notes, care plans, risk assessment, and additional client interactions.
- Schedule and attend Continuing Professional Development (CPD) activities, including clinical supervision, to maintain professional registration.
- Adhere to relevant legislation, ethical guidelines and policies pertaining to best-practice client care.
- Liaise and attend regular meetings with the Assistant Director and other Clinicians to review client cases.
- Liaise with clients’ family members and additional treatment providers and/or other Open Arms/DVA stakeholders to coordinate care.
- Engage in other clinical tasks as directed by the Assistant Director based on organisational need. These may include:

- Co-facilitate treatment and psychoeducation programs on a range of topics alongside other Open Arms staff or external clinicians.
- Participate in community development and service promotion activities.
- Participate in Open Arms program evaluation and research activities, contributing to project management activities that implement strategic directions and quality improvement recommendations, and provide feedback for ongoing development of clinical policies and procedures.
- Conduct regional intake assessments to inform allocation to appropriate services.

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Mandatory Requirements**
- Currently hold or ability to obtain a Working with Vulnerable People registration **OR**:

- Currently hold or ability to obtain a Working with Children check

In addition to the above, one of the following:

- Qualifications as an AHPRA registered Psychologist / Mental Health Occupational Therapist / Mental Health Registered Nurse with full AHPRA registration, **OR**:

- Qualifications as a Counsellor with a minimum Level 4 Australian Counselling Association registration.

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.