El 1 - Ict Lead Architect, Service Delivery

$111,441 - $125,705 (pro-rate for part-time vacancies plus Super)
- Canberra - ACT

**The Role**
The opportunity is for an ICT Lead Architect to join the Service Delivery team of Directorate of Digital Service Delivery (DDSD). This team works closely with business owners and customers to make sure that the digitally centric integrated service delivery solutions provided by DDSD enable simplified, guided and integrated user experiences. This role will support platform design and product integration activities. If you are interested in working alongside Industry Partners to ensure delivery of important programs and products are achieved within agreed timeframes, then this is the role for you. Come for the job, stay for the experience.

The duties of the EL 1 ICT Lead Architect include:

- Accountable for managing allocated resources, setting work area priorities, managing workflows, developing strategies and evaluating business outcomes.
- Accountable for accurate completion of work within timeframes and quality requirements, share own expertise with others and guide and mentor less experienced employees.
- Provide clear direction and establish requirements for the implementation of significant changes in business functions and processes, organisational roles and responsibilities and scope or nature of ICT service delivery.
- Manage and monitor compliance between business strategies, enterprise transformation activities and technology directions by setting strategies, policies, standards and practices.
- Research, specify, analyse and evaluate ICT Defence domains and best practice in ICT systems development to meet business outcomes.
- Has expertise in current functionality of ICT systems, quality assurance practices and business processes and develop an understanding of emerging technologies.
- Work collaboratively and engage with internal and external stakeholders to transfer and collect information and gain consensus on concepts and business domains.
- Build and sustain relationships and liaise with a range of stakeholders including other teams, peers and colleagues across Defence and other organisations.
- Investigate, recommend and implement solutions for a range of unpredictable problems involving participation in the development of strategic initiatives.
- Evaluate the financial, cultural, technological, organisational and environmental factors which must be addressed in ICT change programmes.
- Identify alternative solutions, assess feasibility and recommend new approaches to deliver agreed outcomes.

**About our Team**
Our Directorate has a customer-first, user-centred, agile focus and thrives on working closely with teams across our organisation to solve problems and deliver simple, guided and integrated solutions. Our approach to delivering innovative digital solutions is aligned to the Digital Transformation Agencies best practice approach utilising Agile Project delivery methodologies. Members of our team are passionate about improving service delivery and enjoy the challenge of working in a fast paced, challenging and rewarding environment. In line with the investment in digital transformation within Defence, our team continues to grow.

They will demonstrate a high level of communication and negotiation skills required for effective stakeholder engagement, and the ability to think strategically to research, develop and implement service delivery outcomes that achieve program objectives. They will bring their mindset of customer advocacy to constantly find new ways to support our customers and ensure their digital services needs are being met.

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