El 1 - Ict Service Manager

11 hours ago

Canberra, Australia Australian Government Full time

$115,899 - $130,733 + up to 15.4% Superannuation
- Canberra - ACT, Laverton - VIC, Melbourne CBD - VIC, Sydney CBD - NSW

**The Role**
Within the ICT Service Delivery function an EL 1 ICT Service Manager is accountable under broad direction to perform and achieve complex to very complex ICT service provision work within an integrated workforce. They will require an in-depth knowledge of and compliance with legislative frameworks, government decision-making and Defence’s mission and policy requirements.

An EL 1 ICT Service Manager will exercise a considerable degree of independence and perform a leadership role. They will exercise sound decision making and judgement to provide expert policy advice. They will have in-depth knowledge of the ICT service delivery function and are responsible for the development, implementation, compliance and review of policies and procedures relevant to their work within that function.

They will engage in complex to very complex problem solving and issues management and may coordinate and perform detailed or sensitive projects that impact on strategic, political or operational outcomes for Defence.

**About our Team**
Enterprise Technology Operations Branch (ETOB) delivers quality ICT services to Defence in support of military operations and corporate business. Our purposes and activities centre on supporting ICT operations and maintaining sustainable service levels to provide an effective ICT capability for our customers.

ETOB’s role in supporting Joint Capabilities Group (JCG) is integral to the Australian Defence Forces (ADF’s) role in the protection and projection of national power. Our role will enable Chief of Joint Capabilities (CJC) and Chief Information Officer (CIO) to provide Defence users with access to a secure, reliable and integrated information, communications and technology environment.

We are focused and committed to delivering the best ICT services, some of which include:
The duties of an EL 1 ICT Service Manager occupation in Defence include the following:

- Responsible for the management and implementation of supplier service improvement actions and programmes;
- Set strategic direction and responsibility for full range of client service functions, organisational frameworks for complaints, service standards and operational agreements;
- Maintain knowledge of the commercial IT environment;
- Expertise in the development of policy and procedures covering the selection of suppliers, tending and procurement;
- Build and sustain relationships with a range of stakeholders across Defence and other organisations;
- Analyse complex to very complex ICT service provision issues, and identify and recommend courses of action;

  • El 1 - Contract Manager

    2 weeks ago

    Canberra, Australia Australian Government Full time

    $115,899 - $130,733 + 10% BDCP + up to 15.4% Superannuation - Canberra - ACT, Laverton - VIC, Melbourne CBD - VIC, Sydney CBD - NSW **The Role** Within the Contract Management function an EL 1 Contract Manager is accountable under broad direction to perform and achieve complex to very complex contract management work within an integrated workforce. They...

  • El 1 - Ict Service Manager

    2 weeks ago

    Canberra, Australia Australian Government Full time

    $120,303 - $135,701+ up to 15.4% Superannuation (Includes scheduled March 2025 pay increase in accordance with the Defence Enterprise Collective Agreement 2024) - Various - ACT, Various - NSW, Various - QLD, Various - VIC **The Role** The ICT Service Manager is accountable under broad direction to perform and achieve complex to very complex ICT service...

  • El 1 - Ict Project Finance & Commercial Officer

    2 weeks ago

    Canberra, Australia Australian Government Department of Defence Full time

    $106,074 - $119,651 (plus Super) - Canberra - ACT **The Role** As an Executive Level (EL) 1 ICT Project Finance & Commercial Officer you are accountable under broad direction to perform and achieve very complex contracting work within an integrated workforce. You will work with your in-depth knowledge of and compliance with legislative frameworks,...

  • El 1 - Assistant Director

    2 weeks ago

    Canberra, Australia Australian Government Department of Defence Full time

    $108,195 - $122,044 (plus Super) - Canberra - ACT **The Role** The duties of an EL 1 Assistant Director (Estate Property Manager) occupation in Defence include the following: - As an EL 1 Assistant Director in the Property Management Branch, you will be responsible for leading a team of internal and out-sourced resources in the planning, development,...

  • El 1

    2 weeks ago

    Canberra, ACT, Australia Australian Government Department Of Defence Full time

    CASG/04325/23- Brindabella Park - ACT**The Role**The Air & Space Surveillance Control Branch is looking for an EL 1 Assistant Director Business Operations to join their Branch Executive team. The team is responsible for providing administrative and business support to the Director General and has overarching responsibility for the business management of the...

  • El1 - Ict Security Specialist

    4 days ago

    Canberra, Australia Australian Government Full time

    $115,899 - $130,733 + 15% BDCP + up to 15.4% Superannuation - Canberra CBD - ACT, Laverton - VIC, Melbourne CBD - VIC, Sydney CBD - NSW **The Role** Within the ICT Security function an EL 1 ICT Security Specialist is accountable under broad direction to perform and achieve very complex information security work within an integrated workforce. They will...

  • El 1 - Knowledge Manager

    4 days ago

    Canberra, Australia Australian Government Full time

    $120,303 - $135,701 + up to 15.4% Superannuation (Includes scheduled March 2025 pay increase in accordance with the Defence Enterprise Collective Agreement 2024) - Canberra - ACT **The Role** General Counsel - Dispute Resolution and Litigation Branch (GC-DRL) in Defence Legal is seeking appropriately qualified, dynamic and motivated EL 1 Knowledge Managers...

  • El 1 - Ict Manager

    4 days ago

    Canberra, Australia Australian Government Department of Defence Full time

    $108,195 - $122,044 (plus Super) - Brindabella Park - ACT **The Role** Experience in DevOps and programming languages such as SQL and JAVA are highly desirable as the role(s) have ICT System sustainment and management responsibilities across multiple systems. **About our Team** NMP-SM operates between the technology and business delivering a range of...

  • Ict Desktop Support Technician

    2 weeks ago

    Canberra, Australia Cleared ICT Full time

    Location: - Canberra - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$100 - AU$110 per hour - Contact name: - Daniel Crowe- Job reference: - BBBH1077_1675659031 - Published: - 1 minute ago Cleared ICT are supporting a government department who are looking to engage ICT Desktop Support Technician with TSPV...

  • El 1 - Product Manager

    1 week ago

    Canberra, Australia Australian Government Full time

    $115,899 - $130,733 + up to 15.4% Superannuation - Canberra - ACT **The Role** As the EL 1 Product Manager, you will be responsible for a number of highly complex capabilities, along with the overarching corporate responsibilities associated with such a strategically important role. You will lead a large, diverse, multi-disciplinary team to ensure...