El 1 - Ict Service Manager

3 days ago

Canberra, Australia Australian Government Full time

$115,899 - $130,733 + up to 15.4% Superannuation
- Canberra - ACT, Laverton - VIC, Melbourne CBD - VIC, Sydney CBD - NSW

**The Role**
Within the ICT Service Delivery function an EL 1 ICT Service Manager is accountable under broad direction to perform and achieve complex to very complex ICT service provision work within an integrated workforce. They will require an in-depth knowledge of and compliance with legislative frameworks, government decision-making and Defence’s mission and policy requirements.

An EL 1 ICT Service Manager will exercise a considerable degree of independence and perform a leadership role. They will exercise sound decision making and judgement to provide expert policy advice. They will have in-depth knowledge of the ICT service delivery function and are responsible for the development, implementation, compliance and review of policies and procedures relevant to their work within that function.

They will engage in complex to very complex problem solving and issues management and may coordinate and perform detailed or sensitive projects that impact on strategic, political or operational outcomes for Defence.

**About our Team**
Enterprise Technology Operations Branch (ETOB) delivers quality ICT services to Defence in support of military operations and corporate business. Our purposes and activities centre on supporting ICT operations and maintaining sustainable service levels to provide an effective ICT capability for our customers.

ETOB’s role in supporting Joint Capabilities Group (JCG) is integral to the Australian Defence Forces (ADF’s) role in the protection and projection of national power. Our role will enable Chief of Joint Capabilities (CJC) and Chief Information Officer (CIO) to provide Defence users with access to a secure, reliable and integrated information, communications and technology environment.

We are focused and committed to delivering the best ICT services, some of which include:
The duties of an EL 1 ICT Service Manager occupation in Defence include the following:

- Responsible for the management and implementation of supplier service improvement actions and programmes;
- Set strategic direction and responsibility for full range of client service functions, organisational frameworks for complaints, service standards and operational agreements;
- Maintain knowledge of the commercial IT environment;
- Expertise in the development of policy and procedures covering the selection of suppliers, tending and procurement;
- Build and sustain relationships with a range of stakeholders across Defence and other organisations;
- Analyse complex to very complex ICT service provision issues, and identify and recommend courses of action;

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