El 1 - Ict Service Manager

5 days ago


Canberra, Australia Australian Government Full time

$115,899 - $130,733 + up to 15.4% Superannuation
- Canberra - ACT, Laverton - VIC, Melbourne CBD - VIC, Sydney CBD - NSW

**The Role**
Within the ICT Service Delivery function an EL 1 ICT Service Manager is accountable under broad direction to perform and achieve complex to very complex ICT service provision work within an integrated workforce. They will require an in-depth knowledge of and compliance with legislative frameworks, government decision-making and Defence’s mission and policy requirements.

An EL 1 ICT Service Manager will exercise a considerable degree of independence and perform a leadership role. They will exercise sound decision making and judgement to provide expert policy advice. They will have in-depth knowledge of the ICT service delivery function and are responsible for the development, implementation, compliance and review of policies and procedures relevant to their work within that function.

They will engage in complex to very complex problem solving and issues management and may coordinate and perform detailed or sensitive projects that impact on strategic, political or operational outcomes for Defence.

**About our Team**
Enterprise Technology Operations Branch (ETOB) delivers quality ICT services to Defence in support of military operations and corporate business. Our purposes and activities centre on supporting ICT operations and maintaining sustainable service levels to provide an effective ICT capability for our customers.

ETOB’s role in supporting Joint Capabilities Group (JCG) is integral to the Australian Defence Forces (ADF’s) role in the protection and projection of national power. Our role will enable Chief of Joint Capabilities (CJC) and Chief Information Officer (CIO) to provide Defence users with access to a secure, reliable and integrated information, communications and technology environment.

We are focused and committed to delivering the best ICT services, some of which include:
The duties of an EL 1 ICT Service Manager occupation in Defence include the following:

- Responsible for the management and implementation of supplier service improvement actions and programmes;
- Set strategic direction and responsibility for full range of client service functions, organisational frameworks for complaints, service standards and operational agreements;
- Maintain knowledge of the commercial IT environment;
- Expertise in the development of policy and procedures covering the selection of suppliers, tending and procurement;
- Build and sustain relationships with a range of stakeholders across Defence and other organisations;
- Analyse complex to very complex ICT service provision issues, and identify and recommend courses of action;



  • Canberra, Australia Australian Government Full time

    $120,303 - $135,701 + 10% BDCP + up to 15.4% Superannuation - Canberra - ACT, Laverton - VIC **The Role** Within the Contract Management function an EL 1 Contract Manager is accountable under broad direction to perform and achieve complex to very complex contract management work within an integrated workforce. They will require an in-depth knowledge of and...


  • Canberra, Australia Australian Government Full time

    $115,899 - $130,733 + 15% BDCP+ up to 15.4% Superannuation - Canberra - ACT **The Role** The EL 1 ICT Security Specialist in the Incubator Branch leads the development, implementation and maintenance of Cyber Security standards across the Incubator Branch and the cloud platforms and technology the Branch delivers within the Defence Digital Group (DDG). The...


  • Canberra, Australia Australian Government Department of Defence Full time

    $108,195 - $122,044 (plus Super and BDCP) - Canberra - ACT **The Role** Within the Contracting function an EL 1 Contracting Manager is accountable under broad direction to perform and achieve complex to very complex strategic procurement and contracting work within an integrated workforce. They will require an in-depth knowledge of and compliance with...


  • Canberra, Australia Australian Government Department of Defence Full time

    $108,195 - $122,044 (plus Super) - Canberra - ACT **The Role** Defence Mobility is looking for a motivated, high performing and experienced individual to manage the delivery of ICT capability. This is a well skilled and diverse team dedicated to the planning, delivery and support of Defence’s ICT mobility capability. Some of the key duties of this role...

  • El 1 - Ict Manager

    2 days ago


    Canberra, Australia Australian Government Department of Defence Full time

    $108,195 - $122,044 (plus Super) - Canberra - ACT **The Role** EL1 ICT Project Managers will have extensive knowledge relating to the ICT business change function, commercial and procurement functions, integrating and translating these functions into delivery strategies. They will initiate, establish and maintain strong relationships with a network of...


  • Canberra, Australia Australian Government Full time

    $115,899 - $130,733 + up to 15.4% Superannuation - Fairbairn - ACT **The Role** We are seeking an experienced and highly motivated EL 1 ICT Customer Support Officer to manage Defence aviation’s safety reporting ICT system. The ICT system is a critical capability that is essential to the identification, tracking and management of aviation safety...


  • Canberra, Australia Australian Government Full time

    $115,899 - $130,733 + 15% BDCP + up to 15.4% Superannuation - Canberra CBD - ACT, Laverton - VIC, Melbourne CBD - VIC, Sydney CBD - NSW **The Role** Within the ICT Security function an EL 1 ICT Security Specialist is accountable under broad direction to perform and achieve very complex information security work within an integrated workforce. They will...

  • El 1 - Ict Manager

    1 week ago


    Canberra, Australia Australian Government Department of Defence Full time

    $108,195 - $122,044 (plus Super) - Brindabella Park - ACT **The Role** Experience in DevOps and programming languages such as SQL and JAVA are highly desirable as the role(s) have ICT System sustainment and management responsibilities across multiple systems. **About our Team** NMP-SM operates between the technology and business delivering a range of...


  • Canberra, Australia Australian Taxation Office Full time

    Smarter Data Program, various teams - Various locations in ACT, NSW, QLD, SA, TAS, VIC & WA - Ongoing/non-ongoing, full-time/part-time, $112,682 - $153,703 + 15.4% super We are seeking highly motivated and innovative EL 1 Data Management Officers and EL 2 Data Management Directors to join our Smarter Data Program. Successful applicants may be placed in one...


  • Canberra, Australia Australian Government Full time

    $120,303 - $135,701 + up to 15.4% Superannuation (Includes scheduled March 2025 pay increase in accordance with the Defence Enterprise Collective Agreement 2024) - Canberra - ACT **The Role** General Counsel - Dispute Resolution and Litigation Branch (GC-DRL) in Defence Legal is seeking appropriately qualified, dynamic and motivated EL 1 Knowledge Managers...