Asset Helpdesk Lead

Manage assets effectively: Ensure efficient maintenance operations.
- Lead & mentor a team: Foster a supportive workplace.
- Join a caring organisation: Make a difference in aged care.

At Southern Cross Care (WA) we help people live extraordinary lives every day, connected to communities.

As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care (WA) is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care (WA) an extraordinary place to be.

**About the role and where you will be working**:
The Asset Help Desk Lead assists in ensuring the efficient operation of the maintenance function across all Southern Cross Care (WA) Inc. properties.

This role is responsible for effectively managing the work of the help desk, coordinating work orders, scheduling works, and assisting with the oversight of service contracts.
- The Asset Help Desk Lead will report to and work closely with the GM of Assets and Infrastructure to deliver great outcomes for our internal customers, maintenance team, and contractors.
- This position is located at our central office in Rivervale.**We'll Also be asking you to**:

- Ensure compliance, safety protocols, and procedures are followed by yourself and the team.
- Manage the help desk, including logging requests, tracking work orders, and escalating issues.
- Oversee work orders, ensuring timely completion and quality standards.
- Coordinate service contracts, liaise with contractors, and monitor their performance.
- Provide team leadership, support, and development.

**To be considered for this role you'll be**:

- Ensure compliance, safety protocols, and procedures are followed by yourself and the team.
- Manage the help desk, including logging requests, tracking work orders, and escalating issues.
- Oversee work orders, ensuring timely completion and quality standards.
- Coordinate service contracts, liaise with contractors, and monitor their performance.
- Provide team leadership, support, and development.

**Working with us**:
At Southern Cross Care (WA), we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

- Proven experience in a similar role, with strong knowledge of safety protocols and compliance requirements.
- Excellent communication, interpersonal, and time management skills.
- Experience with help desk software, ticketing systems, and managing service contracts.
- A current C class driver's license.

**How to apply**:

- Immunisation record (Flu & COVID19)
- A completed pre-employment health questionnaire

**About us**:
Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;
**Listen, Act**, **Do not give up, Work as one.**

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care (WA) Inc. Group.

**Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.**

**For more information on the services, we provide visit: scrosswa.org.au