Customer Service Consultant

17 hours ago

Brisbane, Australia JK Personnel Full time

**The Organisation**

JK’s Client is one of the world’s largest IT service companies whose vision is to help the businesses they partner with to deliver and drive technology led transformations.

Having been ranked number one for customer satisfaction in Europe’s largest survey of service provider performance, they out-perform their peers by focusing on ensuring customer satisfaction and case efficiencies.

JK’s Client have recently ensured their call centre function has returned to the Australian economy and are seeking complaints consultants to join their expanding team.

This role will be based in Brisbane CBD, easily accessible to public transport. There will be an opportunity for some flexibility with working from home and in the office after training period.

You will be provided with comprehensive training to see you succeed in this role; including a 1-week induction, extensive paid training and ongoing support and mentorship. These roles are long-term opportunities

**The Role**

As the first point of contact, you will be responsible for triaging inbound calls and determining the appropriate department to transfer these calls to in order to provide customer resolution. These inbound calls would relate to a customer’s mobile phone connection or nbn connection.

You would be required to work full time hours between 8am - 7pm Monday to Friday.

**Requirements of this role**
- Previous experience within customer service roles is desirable
- Experience with or demonstrated ability to handle high volumes of calls
- Ability to problem solve and make informed decisions
- Ability to liaise between customers and stakeholders to ensure customer satisfaction
- Experience providing accurate and timely updates to customers

**Job Information**:

- Job Reference: 200009412_1670794588
- Salary: Up to AU$30 per hour
- Salary From: £30
- Salary To: £30
- Job Industries: Call Centre and Customer Service
- Job Locations: Brisbane CBD, Brisbane, Australia
- Job Types: Temporary

  • Customer Service Consultant

    1 week ago

    Brisbane, Australia Chubb Fire & Security Pty Ltd Full time

    **1723227** **Brisbane, Queensland AU** Customer Service Consultant Brisbane CBD & Inner Suburbs **Benefits**: - Flexible working arrangements - Supportive team structure with all training provided - The chance to progress your career with a global name in the safety services space - Free onsite parking Are you someone who is passionate about putting...

  • Customer Service Consultant

    1 week ago

    Brisbane, Australia Austcorp Executive Full time

    Family owned and operated building products manufacturer - Competitive Salary - Logan location - Monday - Friday - Full time Join a vibrant and innovative building supplies company based in their newly constructed offices in Logan. With a steadfast commitment to top-tier products and exceptional customer service, they stand as industry leaders. They take...

  • Customer Service Consultant

    6 days ago

    Brisbane, Australia The Pool Tile Company Full time

    **About Us** The Pool Tile Company is Australia’s leading supplier of pool and outdoor tiles, proudly **100% Australian owned** and employing nearly 100 dedicated staff across Australia. As a specialist supplier to Australia’s best pool builders, landscapers, and architects we pride ourselves on providing **quality products and amazing service.** From...

  • Customer Service Consultant

    2 weeks ago

    Brisbane, Australia KBH Solutions Full time

    Salary of $60K plus Super and Bonuses - Hybrid working from Home and Office - Based in Brisbane CBD - Close to public transport We are currently looking for a Customer Service Consultant for this Not-for-Profit boutique insurance agency, handling inbound calls from customers regarding a range of insurance products. Focused on new business and retention of...

  • Customer Service Consultant

    18 hours ago

    Brisbane, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane. The core responsibilities in this role include: - Proactively making outbound calls to our existing customers to promote our products and services - Resolving customer queries quickly and accurately - Scheduling appointments for...

  • Customer Service Consultant

    2 weeks ago

    Brisbane, Australia Davidson Group Services Full time

    **About the Company** Our client is a multi-faceted care-services organisation, who strive to better the lives of some of our most community members. A high workload has dictated the need for 2 Customer Service Officers to assist their busy team over a 6 weeks project starting immediately. **About the Role** Your responsibilities will include - Phone...

  • Customer Service Consultant

    5 days ago

    Brisbane, Australia Rentokil Initial Full time

    Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in **Brisbane **on a** permanent, full-time basis.** **The core responsibilities in this role include**: - Proactively making outbound calls to our existing customers to promote our products and services - Resolving customer queries quickly and...

  • Customer Service Consultant

    6 days ago

    Brisbane, Australia The Pool Tile Company Full time

    **The Company** The Pool Tile Company is an Australian owned and operated company of 80 + employees with a reputation in the Pool Industry for providing **quality** products and **amazing** service. We offer the broadest selection of mosaic and stone tiles for pools and outdoor surrounds on the market in our new purpose-built premises at the Brisbane...

  • Customer Service Centre Consultant

    2 weeks ago

    Brisbane, Australia Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with...

  • Customer Service Consultant

    6 days ago

    Brisbane, Australia Bank Australia Full time

    Posted: 08/10/2024 Closing Date: 08/11/2024 Job Type: Contract Location: Brisbane Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...