Change Analyst

**Job no**: 494329
**Work type**: Maximum term full time
**Location**: Perth CBD, Brisbane, Townsville
**Categories**: Technology, Project Management

HBF is Australia’s fifth largest private health insurance provider, and the largest in WA. As a not-for-profit health insurer with no shareholders, our focus is solely on delivering greater benefits and the best experience possible for members. This includes our QLD brands, Queensland Country Health Fund & see-u.

While WA remains home to its core business and operations, HBF is undertaking a significant strategic transformation program that involves national growth, business expansion and significant enhancements to technology capability.

Our reputation is built on strong customer service, community responsiveness and a determination to deliver for our members in the moments that matter.

**The Opportunity**

The Change Analyst QLD is key to supporting the people side of change, with the primary purpose on supporting the development and implementation of appropriate change management strategies and plans. You will be expected to support changes within the business divisions, including the alignment, timing and impacts of changes originating from program initiatives, marketing campaigns and other business led initiatives. This role will be supporting the Senior Manager QLD- Digital and Technology, Application Managers for the QLD brands and is for a 6-month term contract with possible extension.

**Key Responsibilities**

Reporting to the Senior Manager QLD- Digital and Technology, this role will be responsible for but are not limited to:

- Experience in supporting large-scale projects would be a plus.
- Identifying stakeholders, conducting impact analyses, assessing change readiness
- Supporting the design, development & delivery of communications, engagement and training activities
- Identifying potential risk, issues and resistance trends
- Defining and measuring success metrics and monitor change progress

**About You**

We are looking for individuals who thrive in a culture of continuous improvement, collaboration and innovation. To be considered for the role, it is desirable for applicants to have some knowledge of change management principles, methodologies and tools, either through HBF or external experiences. With a strong business acumen, you can gather information through effective questioning skills and understand the story that data brings.

You possess exceptional communication skills enabling you to work effectively at all levels within the organisation and establish strong working relationships. Self-motivated, you can work unsupervised and use initiative while remaining a key member of the team.

**Essential experience and education**
- Proven 2-3 years of experience in managing business readiness or similar roles.
- Strong project management skills and the ability to handle multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Proficiency in project management software and tools.
- Strong analytical and problem-solving abilities.
- Effective leadership and team management skills.
- Detail-oriented with a focus on accuracy and efficiency.

**Preferred knowledge and skills**
- Proficiency in project management software and tools.
- Strong analytical and problem-solving abilities.
- Effective leadership and team management skills.
- Detail-oriented with a focus on accuracy and efficiency.

**How to Apply**

**Employee Benefits**
- Fully subsidised Gold Hospital Elevate Insurance Cover
- Hybrid working arrangements which is a mix of office based and working from home
- 3 additional wellbeing days off a year (on top of our standard 20 days annual and 10 days personal leave)
- 2 volunteering days per year
- 14 weeks paid parental leave
- Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
- _(Note: leave entitlements are pro rata.
- After probation period)_

**Advertised**: 08 Jul 2025 E. Australia Standard Time
**Applications close**: 29 Jul 2025 E. Australia Standard Time