Aps 4-5 (Professional) - Librarian

$71,207 - $83,700 (plus Super)
- Rockingham - WA, Wagga Wagga - NSW, Weston Creek - ACT

**The Role**
APS 4/5 Librarians are responsible for implementing and delivering consistently high-quality library and information services to: ADF serving; reserve members; internal APS personnel and foreign exchange officers.

Dependent on location individuals may be required to work in a single person library or part of a local team. More broadly all roles contribute to a National team, that works collaboratively to achieve customer-centric outcomes and facilitates a consistent National service.

The role is responsible for the following:

- Providing high-level frontline customer service;
- Providing high level and complex research assistance;
- Delivering customer education and training sessions;
- Creation and curation of alerting services;
- Contributing to an integrated service delivery culture that supports innovation and collaboration;
- Identifying, analysing, and testing new technologies, products and services;
- Building effective working relationships with internal and external stakeholders to enhance customer experience;
- Developing policy; and
- Performing general circulation, cataloguing, collection maintenance and document delivery tasks.

Full-time ongoing roles are available at:

- Australian Defence College, Weston, ACT
- RAAF Wagga, Forest Hill, NSW
- HMAS Stirling, Rockingham, WA

**About our Team**
The Defence Library Service (DLS) is part of the Defence Archives and Services Centres (DASC) Directorate which sits within the Defence Customer Service Network (CSN).

The DLS DASC team comprising of 15 nationally dispersed staff is responsible for the delivery of a nationally consistent, contemporary library and information service. The library is responsible for the collection, maintenance and provision of information to support the diverse requirements of the Department of Defence.

The team is committed to delivering an innovative and modern service with a focus on:

- High-quality customer service;
- Improving access to information;
- Customer education;
- Supporting continuous learning;
- Developing outreach services and the establishment of strategic partnerships.

To be successful in this role, you will have:

- Experience in completing complex research;
- Experience in the use of Library Systems, services and products;
- Experience in the creation and delivery of customer training and information sessions;
- Highly developed communication, organisation and negotiation skills;
- Experience in stakeholder and customer engagement and liaison;
- Demonstrated ability to identify and assess new products and technologies to support continuous improvement;
- Experience with collection management, document delivery and lending services; and
- Experience in working collaboratively across large and dispersed teams.

In turn, we will provide you with:

- Performance-related salary progression;
- 15.4% superannuation;
- Standard hours of 37.5 hours per week;
- Negotiated flexible work arrangements;
- Ongoing training and development;
- Annual leave of 20 days per year;
- Personal/carers leave of 15 days per year;
- An additional day of leave per calendar year in addition to regular leave;
- Christmas stand down (a paid break during the Christmas and New Year period in addition to regular leave);
- A range of Parental and Reservist leave;
- A number of Health, Wellbeing, Diversity and Inclusion networks;
- Defence Employee Assistance Program provided by Converge International.

These roles are suited to: professional; enthusiastic; self-motivated; critical thinking individuals with a strong focus on customer service and ongoing learning and development.

Opportunities may arise at the following locations:

- Australian Defence College, Weston, ACT
- RAAF Wagga, Forest Hill, NSW
- Holsworthy Barracks, Holsworthy, NSW
- Gallipoli Barracks, Enoggera, QLD
- RAAF Williams, Laverton, VIC
- HMAS Stirling, Rockingham, WA