Customer Service Team

2 days ago

Crystal Creek, Australia DNA Talent Full time

**Customer Service Team**:
**About the Company**

A prominent manufacturer and supplier catering to the construction and landscape sector, offers an extensive selection of Australian-made products such as crucible, flowerpots and street furniture. These items are skillfully crafted to seamlessly integrate with both landscape and architecture, demonstrating a perfect amalgamation of the two.

**About the Role**

As a Sales Administrator / Estimator, you will play a crucial part in the company’s customer service operations by being the initial point of contact for numerous clients. Your primary objective will be to ensure that customers receive a positive experience and their requirements are met promptly and effectively. This will involve handling customer queries, administering orders and furnishing precise and timely pricing quotations.

**Responsibilities**
- Ability to utilise pricing systems efficiently whilst being willing to proactively resolve any ad hoc/quoted pricing needs.
- In case of bespoke product inquiries, collaborate with appropriate personnel from the office and factory to discuss design, production and cost-related aspects as needed.
- Ensure precise processing of all sales orders and communicate with the Factory Manager to determine lead times and production factors.
- Provide detailed CAD drawings to accompany quotes as required
- Utilise the company’s freight calculator to determine suitable freight options and associated costs and coordinate with the Dispatch Administrator in case of any freight-related matters.
- Efficiently handle the sales pipeline by maintaining consistent and scheduled communication throughout the entire sales cycle.

**Qualifications**
- Prior experience in customer service, sales, sales estimator, or sales administration positions is necessary.
- Experience in CAD drawing would be advantageous but not mandatory, as training will be provided.
- Computer literate and some exposure to an ERP system
- Developing and maintaining relationships with clients.
- Self-motivated, values driven and target focused coupled with excellent communication skills, strong attention to detail and a quality focus

  • Customer Success Partner

    6 days ago

    Eastern Creek, Australia Team Global Express Full time

    The Role As a Customer Success Partner, you will partner with our customers to provide exceptional customer and service experience from the organisation resulting in high net promoter scores (NPS). You will be responsible for monitoring and reporting on commercial & operational service performance, investigating and remediating exceptions and service...

  • Customer Service Team Leader

    1 week ago

    Eastern Creek, Australia PPG Full time

    **Join Our Team at PPG: Hybrid Customer Service Role** Are you passionate about delivering exceptional customer service? Do you enjoy helping people get the most out of themselves? PPG is looking for a dedicated and detail-oriented Customer Service Leader to join our team! As a **Customer Service Team Leader**, you will monitor, motivate, coach, train and...

  • Customer Service

    15 hours ago

    Eastern Creek, Australia BagTrans Full time

    The customer service role is to provide quality on-time support to our Operations teams including our wide customer base! Your ability to build strong relationships with internal staff and our customers will be an essential part of the role. You will need to have outstanding communication and interpersonal skills and the ability work independently solve any...

  • Customer Service Team Member

    4 days ago

    AU_NSW_HNS Healthcare NSW (Eastern Creek), Australia Toll Group Full time $60,000 - $80,000 per year

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Customer Service Manager

    1 week ago

    Eastern Creek, Australia Rhino-Rack Australia & MAXTRAX Australia Full time

    **Introduction**: Why join us? At Rhino-Rack, we’re more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we’re a community driven by core values that put people first. We believe in customer centricity, innovation, and continuous growth. Here, you’ll thrive in a dynamic, fast-paced environment where your skills...

  • Customer Service Representative

    1 week ago

    Eastern Creek, Australia Rhino-Rack Australia & MAXTRAX Australia Full time

    **Introduction**: We are looking for a talented and motivated individual to join our team at Rhino-Rack, a leading manufacturer of roof racks, bike carriers, and vehicle accessories. Our company is built on a foundation of core values, including customer centricity, innovation, development and growth, quality, safety, and collaboration. As part of our team,...

  • Customer Service Supervisor

    15 hours ago

    Kemps Creek, Australia GJK Facility Services Full time

    **Introduction**: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better...

  • Customer Service Officer

    6 days ago

    Eastern Creek, Australia PPG Full time

    **Join Our Team at PPG: Hybrid Customer Service Role** Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, supportive team that values your contributions? PPG is looking for a dedicated and detail-oriented Customer Service Representative to join our team! As a **Customer Service Representative**, you will interact...

  • Customer Team Leader

    1 week ago

    Slacks Creek, Australia IKEA Full time

    Who you are You are an inspirational leader and impassioned ambassador in customer excellence. With highly developed communication and organisational skills, an emphasis on leading and developing people, and proven results leading a large and diverse team, driven to deliver and advocate for the customers' experience. You thrive in a multi-faceted, fast...

  • Warehouse Customer Service

    1 week ago

    Eastern Creek, Australia Techtronic Industries (TTI) Full time

    **Sowho are we?** Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like RYOBI, AEG, VAX, MILWAUKEE, and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and...