Customer Success Partner

5 days ago

Eastern Creek, Australia Team Global Express Full time

The Role

As a Customer Success Partner, you will partner with our customers to provide exceptional customer and service experience from the organisation resulting in high net promoter scores (NPS). You will be responsible for monitoring and reporting on commercial & operational service performance, investigating and remediating exceptions and service failures. Working closely with the Strategic Account Manager to identify and implement improvement opportunities inside the customer’s operational & commercial processes and systems.

Key Responsibilities
- Prepare and present service & commercial performance reports and analysis to the Strategic Account Manager (SAM) and customer
- Provide the Strategic Account Manager with operational intelligence about the customer and their operational needs where helpful to retain or grow the customer account
- Manage and prepare tender response documents and business review slide decks
- Work closely with the customers to find and capture improvement opportunities inside their operation, processes, and systems
- Manage the implementation of improvement initiatives and report progress to the customer monthly
- Providing feedback and updates/training where improved processes could be implemented or individuals need support

Skills & Experience
- Strong analytical reporting skills to create accurate performance & commercial reports
- Advanced level in the use of the MS Suite including Excel, Word, PowerPoint, and Salesforce CRM
- Experience working in a logistics environment
- Excellent time management skills, ability to prioritise tasks and work autonomously
- Continuous improvement methods, tools, and techniques
- Investigation and root cause analysis
- High level interpersonal skills, and strong written and verbal communications
- Tenacious and resilient, driven to achieve even when faced with obstacles
- Willingness to take on new things, cross skill and take ownership
- Operational and systems knowledge to be able to identify and implement improvements
- Proven ability to provide operational service solutions and improvements for customers

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

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