Customer Success Partner

6 days ago

Eastern Creek, Australia Team Global Express Full time

The Role

As a Customer Success Partner, you will partner with our customers to provide exceptional customer and service experience from the organisation resulting in high net promoter scores (NPS). You will be responsible for monitoring and reporting on commercial & operational service performance, investigating and remediating exceptions and service failures. Working closely with the Strategic Account Manager to identify and implement improvement opportunities inside the customer’s operational & commercial processes and systems.

Key Responsibilities
- Prepare and present service & commercial performance reports and analysis to the Strategic Account Manager (SAM) and customer
- Provide the Strategic Account Manager with operational intelligence about the customer and their operational needs where helpful to retain or grow the customer account
- Manage and prepare tender response documents and business review slide decks
- Work closely with the customers to find and capture improvement opportunities inside their operation, processes, and systems
- Manage the implementation of improvement initiatives and report progress to the customer monthly
- Providing feedback and updates/training where improved processes could be implemented or individuals need support

Skills & Experience
- Strong analytical reporting skills to create accurate performance & commercial reports
- Advanced level in the use of the MS Suite including Excel, Word, PowerPoint, and Salesforce CRM
- Experience working in a logistics environment
- Excellent time management skills, ability to prioritise tasks and work autonomously
- Continuous improvement methods, tools, and techniques
- Investigation and root cause analysis
- High level interpersonal skills, and strong written and verbal communications
- Tenacious and resilient, driven to achieve even when faced with obstacles
- Willingness to take on new things, cross skill and take ownership
- Operational and systems knowledge to be able to identify and implement improvements
- Proven ability to provide operational service solutions and improvements for customers

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

About - Team Global Express

  • Owner Operator Delivery Partner

    2 days ago

    Eastern Creek, Australia Lite n’ Easy Full time

    **Introduction**: At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy. **Description**: Our...

  • Customer Service

    11 hours ago

    Eastern Creek, Australia BagTrans Full time

    The customer service role is to provide quality on-time support to our Operations teams including our wide customer base! Your ability to build strong relationships with internal staff and our customers will be an essential part of the role. You will need to have outstanding communication and interpersonal skills and the ability work independently solve any...

  • Customer Service Officer

    1 week ago

    Eastern Creek, Australia PPG Industries Full time

    The primary role of the **Customer Service Officer** is to embrace the PPG Way and engage in effective communication with all customers, offering achievable and sustainable solutions to their needs. This service can be provided through CRM & phone systems and the CSO should ensure that each interaction is attended to efficiently, professionally and within...

  • Customer Service Officer

    6 days ago

    Eastern Creek, Australia PPG Full time

    **Join Our Team at PPG: Hybrid Customer Service Role** Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, supportive team that values your contributions? PPG is looking for a dedicated and detail-oriented Customer Service Representative to join our team! As a **Customer Service Representative**, you will interact...

  • Customer Service Officer

    11 hours ago

    Eastern Creek, Australia PPG Full time

    **Great work-life balance with a hybrid working model - 3 days in the office and 2 days from home. Enjoy your weekends!** Are you ready for your next challenge!? PPG is looking for a **Customer Service Officer **to join our Architectural Coatings team in **Eastern Creek, NSW** on a **full-time basis.** As a Customer Service Representative, you will interact...

  • Customer Service Team Leader

    1 week ago

    Eastern Creek, Australia PPG Full time

    **Join Our Team at PPG: Hybrid Customer Service Role** Are you passionate about delivering exceptional customer service? Do you enjoy helping people get the most out of themselves? PPG is looking for a dedicated and detail-oriented Customer Service Leader to join our team! As a **Customer Service Team Leader**, you will monitor, motivate, coach, train and...

  • Customer Success Manager

    6 days ago

    Reedy Creek QLD, Australia Zonos Full time $60,000 - $100,000 per year

    At Zonos, we provide scalable technology to simplify the complexities of international commerce, making it accessible to everyone. We create products that empower businesses to take full control of their cross-border trade experience. Our SaaS solutions remove the headaches of global trade with APIs and software that deliver the tools and data businesses...

  • Customer Service Officer

    2 days ago

    Eastern Creek, Australia Chandler Macleod Full time

    The duties of this role will include but not be limited to: - Act as the key interface between client, Account Manager and Operations to ensure SLA's are achieved/met - Be the client champion within the companies logistics operations and ensure realistic capacities are set and communicated - Resolve customer queries in a prompt and professional manner -...

  • Health, Safety and Wellbeing Business Partner

    6 days ago

    Eastern Creek, Australia Team Global Express Full time

    About Us Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions. From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end retail to...

  • Warehouse Customer Service

    1 week ago

    Eastern Creek, Australia Techtronic Industries (TTI) Full time

    **Sowho are we?** Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like RYOBI, AEG, VAX, MILWAUKEE, and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and...