Service Technician

**Introduction**:
We are looking for a passionate and skilled Service Technician to join our high-performing team at HMPS Propac. based in Heidelberg West.
This additional role has been created due to ongoing business growth and increasing demand from our customers. It’s an exciting time to join the team and be part of our continued expansion across Australia.
If you enjoy working on complex machines, solving technical problems, and supporting customers across a range of industries, this is a great opportunity to be part of a team that values quality, innovation, and collaboration.
**Description**:
About the Role
As a Field Service Technician, you’ll be responsible for servicing and supporting a range of packaging and automation equipment — including pallet wrappers, case packers, palletisers, and form fill seal machines. Your work will include breakdown response, fault finding, routine servicing, and machinery upgrades or installations.
You’ll travel to customer sites (locally, regionally, and interstate) and be part of our journey toward continually improving processes, where your feedback is valued and supported by parts coordination and a strong in-house team.
**What you’ll be doing**:

- Performing mechanical servicing and repairs on automated packaging equipment at customer sites
- Electrical fault finding and troubleshooting, with support to obtain a Restricted Electrical Licence if needed
- Responding to breakdowns and getting customers back up and running quickly and safely
- Conducting routine maintenance and preventative service visits
- Supporting equipment upgrades and installations as your experience grows
- Collaborating with internal teams to ensure jobs are completed efficiently
- Communicating clearly with customers and providing professional service reports and recommendations

**What you’ll bring**:

- A mechanical trade qualification or extensive experience working on industrial machinery, ideally in packaging, automation, or manufacturing
- A solid understanding of electrical systems - ideally with a Disconnect/Reconnect Licence (or willingness to obtain)
- A proactive, solutions-focused approach and a strong commitment to safety
- Confidence working independently and engaging professionally with customers
- A current driver’s licence and willingness to travel (a fully maintained vehicle is provided)
- Comfortable using mobile devices and job-tracking systems for reporting

We value diversity and are actively seeking technicians from all backgrounds. Whether you're returning to the workforce, seeking a new challenge, or looking for an inclusive workplace — we’d love to hear from you.
**What We Offer**:

- Variety and challenge - no two days are the same
- A company vehicle, tools, phone, and laptop
- Opportunities for paid overtime when available
- Support to obtain a Disconnect/Reconnect licence if not already held
- Ongoing technical development - including factory training, job shadowing, and exposure to electrical and automation systems
- Flexible working policies and supportive leave arrangements
- Financial support for study and external training

At HMPS Propac, Australia’s leading machine manufacturers, we are passionate about delivering innovative end-of-line packaging automation. Founded in 1980, we've grown into a market leader, providing cutting-edge automation solutions to food and beverage companies across Australia, New Zealand, and the globe. Our brands, HMPS, Propac Industrial and Engi-O, continually strive for innovation, quality and growth, all of which are directly attributed to our high-performing teams in Adelaide, Melbourne, Sydney and Brisbane.
With over 100 employees across Australia, we foster a culture of passion, commitment, collaboration, innovation, and quality. We believe these core values are critical to deliver growth, not just to the company but to our employees.
Our commitment to employee development is reflected in supportive, employee-driven development plans that include leadership roundtables, job shadowing, and specialised external training. We also provide financial reimbursement and paid leave support for tertiary education to help our people reach their full potential.
Ready to Apply?