Regional Business Manager

1 week ago


Gympie, Australia Superior Home Health Services Full time

Looking for an exciting new Community Leadership role?
- Looking for a great workplace that values employee wellbeing?
- We offer many extras including wellness Wednesday

**Superior Home Health Services** is a full-offer, community care organisation _**providing in home health care with a difference**_covering most of the Moreton Bay, Bribie Island, North Brisbane, Sunshine Coast, Noosa and Gympie areas.

We are currently looking for an outstanding, motivated and enthusiastic **Regional Branch Manager - Gympie, Noosa and Surrounds**to join our corporate leadership team based in our fabulous, spacious offices in **Gympie**.

In this role you will be responsible for liaising between many stakeholders including clients, or their families or representatives, the clinical team, care delivery team, scheduling team, corporate services team, our referral partners, and industry bodies. Experience is essential, ideally you will have at least 5 years experience in a similar role.

**Your main responsibilities include**:

- Manage the admission and discharge processes of clients entering into community care;
- Provide community information sessions and advocacy;
- Develop and maintain a network of healthcare professionals;
- Ensure client care is assessed, planned, implemented and evaluated in accordance with the Superior Home Health Services operating model;
- Support the provision of customer focused systems and processes and support consumer participation in decisions relating to the service, consistent with a person-centred model of care and emphasis on choice and control;
- Supervision and accountability of clinical care including care plan oversight and ongoing quality review of clinical documentation;
- Investigation and reporting per the Serious Incident Response Scheme;
- Recruitment and human resource management in liaison with the Corporate Services Director;
- Lead, motivate, coach and mentor clinical and care staff in a manner that promotes a high performing and innovative workplace culture;
- Staff education and professional development;
- Ensure that team practices are informed by client experience and feedback is regularly sought and provided;
- Responsibly initiate opportunities for improvement to support team effectiveness and positive client outcomes;
- Drive collaboration and strong working relationships that encourage shared goals and enable teams to work together effectively;
- Deliver strategic outcomes through innovative problem solving, organisation, and improvement of processes;
- Demonstrate and role model a focus on self-development, openness to feedback, and resilience through challenging situations;
- Undertake performance reviews/appraisals of staff in consultation with the HRO as required;
- Ensure compliance with legislative requirements and the Aged Care Quality Standards, the Natinal Standards for Disability Services.

**Benefits of the role**:

- Privately owned family company, with experienced Company Directors;
- Focus on employee well-being initiatives;
- Fast direct decision-making;
- Autonomous position reporting directly to the Company Directors;
- Family-friendly and flexible working conditions;
- Well-resourced management structure including Clinical, Scheduling, Finance, and Care-Coordinators;
- Emphasis on proactive personal and professional development opportunities;;
- Well established, efficient and award-winning local team.

**Position Requirements**

Essential:

- Tertiary qualification in Nursing (preferred) or Business;
- Demonstrated management experience in the Aged Care sector;
- Advanced understanding of the Home Care Package and NDIS funding arrangements;
- Experience working in a similar position;
- Must maintain a valid Police Check and NDIS worker screening;
- Strong understanding of continuous improvement concepts and Accreditation Standards;
- Demonstrated experience managing staff and third parties e.g., allied health practitioners;
- Strong computer literacy and electronic documentation skills;
- Skills in education and staff development;
- Experience in managing budgets; and
- Must hold a valid Queensland Driver's Licence.

Desirable:

- Training and Assessment Certificate/Diploma
- Post Grad qualifications in continence management
- Rehabilitation qualifications and experience

Important Personal Qualities
- Highly organised, excellent time-management;
- Aptitude for conquering challenges and learning new ideas;
- Excellent written and verbal communicator;
- A natural “people person" who enjoys resolving interpersonal problems;
- Passionate about workplace culture, creating a workplace which is filled with love, respect and fun;
- A professional demeanour, able to operate at a high-pressure executive level;
- Committed to the company values of Good Citizenship, Quality, Integrity, Accountability, People, Authenticity, and Aspirational.
- **Resilience is essential - this industry is as challenging as it is rewarding**_

The role involves some travel to



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