Manager Communications, Marketing and Customer Experience

**Competitive annual salary is negotiable based on skills and experience, plus12% superannuation**:

- **Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements.**

**About the Region**

**Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast. Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm. Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history. Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally.**

**For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity.**

**Manager Communications, Marketing and Customer Experience**

**Remuneration: Competitive annual salary is negotiable based on skills and experience, plus 12% superannuation**

**Closing Date**: Sunday 9th November 2025** at 11.00pm AEST**

**Role Overview**

This role provides oversight for a range of functions, and as such is responsible and accountable for the leadership, management, and balance of both strategic and operational delivery. This role reports to the Director Corporate Services and must demonstrate behaviours that are in alignment with Council values and transparency in the way work is performed and delivered.

**Essential Knowledge & Skills**:

- Bachelor degree or higher qualification in marketing, public relations, communications, or a related field.
- Demonstrated experience in developing and implementing communication, marketing, and customer engagement strategies in a complex organisational environment.
- Demonstrated high-level communication skills (interpersonal, oral, and written), with the ability to consult, negotiate, and resolve conflict in order to influence or enable change while building strong relationships with diverse stakeholders.
- Excellent knowledge of relevant legislation and the statutory requirements associated with the role and have the capacity to implement innovative, practical and sustainable solutions in achieving desired outcomes.
- Proven ability to lead and manage multi-disciplinary teams, including performance management, workforce development, and fostering a positive, customer-focused workplace culture.
- Proven experience in transforming and enhancing the performance of teams and services whilst having an emphasis on value for money and customer focus.
- Proven capability in developing and implementing strategic systems, processes, and initiatives that align with organisational goals and service delivery standards
- Well-developed research, analytical, and problem-solving skills, with a focus on continuous improvement and innovation in communications, marketing and customer service delivery.
- Demonstrated record of business management skills and corporate governance paricularly in financial and contract management, project management, risk management, and benefits realization
- Queensland ‘C’ Class driver’s licence that is current and maintained.

**Essential Requirements**:

- Lead the development and implementation of strategic communication, marketing, and customer experience initiatives that promote Council’s services, policies, and reputation.
- Work closely with the Mayor, Councillors, and Executive Leadership Team to ensure timely, accurate, and consistent messaging.
- Provide leadership to a multi-disciplinary function that includes teams that provide communication, marketing and customer contact services, ensuring high-quality service delivery across various communications channels.
- Drive customer-focused innovation and continuous improvement in line with best practice and community expectations.
- Oversee crisis communication and media response during emergencies or sensitive issues.
- Build and maintain productive internal and external stakeholder relationships through consultative processes that contribute to the effective achievement of strategic, community, corporate and business plan outcomes.
- Ensure compliance with relevant legislation and monitor service performance metrics against specified deliverables, budget performance and KPIs within agreed timelines.

**Who to Contact**

**What we offer?**
- Nineteen-day month, flexible work hours
- Access to employee health and well-being programs
- Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate
- Long service leave after seven years
- Generous superannuation scheme of up to 13 per cent
- Access to salary sacrificing and salary packaging arrangements
- Employee assistance program offering free confidential counselling services