Customer Service Consultant

2 weeks ago

Brisbane, Australia The Pool Tile Company Full time

**About Us**

The Pool Tile Company is Australia’s leading supplier of pool and outdoor tiles, proudly **100% Australian owned** and employing nearly 100 dedicated staff across Australia. As a specialist supplier to Australia’s best pool builders, landscapers, and architects we pride ourselves on providing **quality products and amazing service.** From humble beginnings, we’ve grown to offer the broadest selection of mosaic and stone tiles specially sourced for pools and landscapes. Our passion and drive has led to extraordinary growth over the past few years, with further expansion and development of new markets across Australia and beyond in the next 12 months. It’s an exciting time to join the Pool Tile team

We strive to deliver **first class customer experience** in everything we do and partner with our customers to ensure home owners get the pool of their dreamsfrom our award-winning showrooms to our dedicated production facility, we are a team of industry specialists focused on being the best at what we do We’re not just a tile companywe’re **The Pool Tile Company.**

**As a Customer Service Consultant you will**:

- Utilise MS Office and SAP to process sales quotes and sales orders.
- Organise freight locally and interstate to dispatch orders.
- Liaise with the Warehouse & Production teams on stock and order fulfilment
- Build and maintain on going relationships with our clients.
- Assist in the Showroom on occasion

**The Person**:
You don't need to have tile or pool experience, you just need to have **a passion for people **and demonstrate the following attributes:

- Be committed to our Customer Service Philosophy.
- Be a warm people person who naturally builds rapport and exudes confidence.
- Have excellent communication skills both verbal and written.
- Like working as part of a close knit team.
- Enjoy assisting our customers to fulfill tile orders.
- Have excellent administration skills and an eye for detail and accuracy.
- Be solutions driven with good time management and problem solving skills.

**What we offer**

We embrace a **collaborative and consultative working environment** that encourages staff to take ownership of their work and make a difference, in return we offer:

- Full training in the products and systems.
- Team orientated environment.
- A generous salary to start, with yearly reviews to reward effort and experience.
- A Bonus scheme.
- Safe and comfortable working environment.
- Staff lunches and other celebratory events.

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