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Customer Service Consultant

3 weeks ago

Brisbane, Australia Chubb Fire & Security Pty Ltd Full time

**1723227**

**Brisbane, Queensland AU**

Customer Service Consultant

Brisbane

CBD & Inner Suburbs

**Benefits**:

- Flexible working arrangements
- Supportive team structure with all training provided
- The chance to progress your career with a global name in the safety services space
- Free onsite parking

Are you someone who is passionate about putting customers first? Be empowered to take a human approach into finding the best solutions for customers

If so, then we would like to hear from you

**The Opportunity**:
Chubb is currently on the search for self-driven, passionate, and enthusiastic Customer Service Consultants based in their Brisbane location working within Chubb Electronic security sector.

**You will contribute by**:

- Providing exceptional customer service to all our customers
- Problem solving and investigating a variety of simple and complex requests
- Provide first line customer retention services
- Data entry / administration
- Handle customer complaints and disputes

**Experience and Knowledge Requirements**:

- A passion for customer service
- The ability to identify a customers need and provide support
- A Team player focus, working collaboratively to exceed expectation
- A fast learner and a love for learning new things
- Attention to detail and ability to multitask
- Resilience to manage high workloads during peak periods
- The resourcefulness to investigate problems and identify solutions
- Strong written and verbal communication

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.