Customer Service Coordinator

6 days ago

North Adelaide, Australia Kinyara Health Full time

**About Us**

Kinyara Health is a fast-growing boutique homecare group, operating five community-established home support businesses across Australia - each one inspired by the hearts and personal stories of their founders.

Accept Care, part of the Kinyara Health family, has proudly served the Adelaide community for over 25 years. We provide 24/7 support to help clients live safely and independently at home, offering both aged care and disability services.

At Accept Care, we are committed to our core values of honesty, compassion, accountability, respect and excellence in everything that we do. We strive to continue to develop a positive organisational culture that models these core values, to create a rewarding, fun and exciting place to work.

When you work with us at Accept Care, you become a part of a great team. A team that is collaborative, supportive and people-focused - as part of our dedication to helping our people to grow with us.

**About The Role**

As a Customer Service Coordinator, you'll play a key role in supporting the daily operations of Accept Care through effective rostering, customer service, and administration.

You’ll be responsible for maintaining accurate and efficient staff rosters, ensuring seamless service delivery. This role involves regular collaboration with Aged Care and Disability Coordinators and cross-functional teams.

Responsibilities include:

- First point of contact for clients, families, and carers
- Staff rostering and workforce coordination
- Maintaining high-quality customer service and relationships
- Field staff support and training
- Managing feedback, including complaints and compliments
- Collaborating with internal departments

**About You**

You’re an adaptable and motivated professional who values dignity and independence for older people and those living with a disability. You communicate clearly, stay calm under pressure, and thrive in a team environment.

You’ll also bring:

- Strong verbal and written communication skills
- Ability to work in a fast-paced, high-volume environment
- Proficiency in Microsoft Office and willingness to learn new systems
- Capacity to work independently and as part of a team
- Flexibility for business hours and on-call responsibilities
- A commitment to person-centred care and human rights

Desirable:

- Experience in aged care or disability sectors
- Understanding of the SCHADS Award
- Certificate III in Individual Support or similar qualification

Other requirements:

- NDIS Worker Screening Check
- National Police Check (within last 12 months)
- Full SA driver’s licence and reliable, roadworthy vehicle

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