Customer Service Representative

3 days ago

Perth, Australia PFD Food Services Full time

**Based in Balcatta**:

- **Full time permanent position**:

- **Great team environment**

PFD Food Services is Australia’s family operated food service network. We’re 100% Australian owned, with 70 strategically located distribution centres around Australia. We deliver an extensive range of fresh meat and seafood together frozen products, drygoods, paper products and cleaning solutions to the food service industry.

Since 1943, we have been distributor of choice for cafés, restaurants, pubs, clubs, schools and any foodservice business that demands a wide range of products delivered with outstanding customer service. We’ve always believed in ourselves and our people, we know it takes every task, from every person in our business to help make our customers business a success. In 2021 PFD formed a partnership with another proud Australian company, Woolworths Group.

**The Role**

Bring your exceptional customer service, up-selling and communication skills to the fore Integral to this role is effectively liaising with customers and processing customer orders with ample opportunity to demonstrate your great PC skills, friendly phone manner and terrific organisational capabilities.

**Key Responsibilities**
- Create and maintain excellent customer relationships
- Process customer orders and/or enquires
- Process and print relevant picking slips, invoices and customer pick up requirements
- Advise relevant staff/departments of any specific customer requirements
- Follow up on all issues relating to customers, credits, operations/transport and replenishment
- Ensure that all customer details are updated when necessary
- Perform administrative and general office tasks as required
- Outbound calls, upselling expertise

**Key Competencies, Skills and Qualifications**
- Excellent communication and organisational skills
- Excellent interpersonal skills
- Previous call centre experience preferably in the Food Service industry
- Excellent telephone manner
- Willingness to take on new tasks and be multi-skilled in various roles within the office
- Great computer skills (including Word, Excel)
- Capable of working under pressure in an exciting team environment
- Show initiative and a positive attitude
- Attention to detail

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
- Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers._

**PFD Food Services is an Equal Employment Opportunity employer

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