Customer Service Manager
2 weeks ago
About the job:
VeiraMal Consulting is currently looking for an enthusiastic individual, who has strong communication skills and working well in a team to join our client, MELBOURNE COLLISION REPAIR CENTRE in Laverton as a Customer Service Manager.
The responsibility will include:
- Lead and supervise a team of customer service representatives, providing guidance, support, and training as needed.
- Handle escalated customer inquiries and complaints, resolving issues promptly and effectively to maintain customer satisfaction.
- Collaborate with the service and repair teams to ensure timely and accurate communication with customers regarding repair estimates, status updates, and completion timelines.
- Maintain accurate records of customer interactions, transactions, and service requests.
- Conduct regular performance evaluations of customer service staff and provide feedback for improvement.
Skills required:
- Strong leadership abilities, with the capacity to motivate and inspire team members to achieve excellence.
- Solid problem-solving and conflict resolution skills, with a customer-focused mindset.
- Proven experience in a customer service management role, preferably in the automotive industry.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers, employees, and vendors.
Remuneration: $73,150 annually + super
If you are interested and think you will be a good fit for this role, please hit the ‘apply’ button and we will contact you as soon as possible
**Job Types**: Full-time, Permanent
Pay: $73,150.00 per year
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (preferred)
Work Location: In person
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