Customer Service Team Leader

2 weeks ago

Laverton, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries across Including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.

**Job Description**:
We are looking for an experienced and driven leader to manage our key account customers, as well as lead our Customer Service operation of the Laverton site on behalf of Toll Chemical Logistics and its Customers, in line with the national strategy. You will be responsible for enhancing the customer experience by overseeing local customer contacts, liaising with customers and sites, whilst identifying continuous improvement and innovation within the business. This is a hands-on role in a fast-paced environment where communication is essential to ensure our KPI’s are met.

**Key Responsibilities**:

- Hands-on management of key account customers.
- Supporting the best possible customer journey (service excellence) and enhance service capabilities within the site and in line with National requirements.
- Provide leadership in resources, planning and directing to achieve the accountabilities of the position, as well as ensure regulatory and legislative compliance.
- Support in communication and engagement to help improve customer experience.
- Training, mentoring and development of team members.
- SME and coverage for roles and also for systems.
- Compilation of customer reports and maintaining open lines of communications with key customers..

**Qualifications**:
To be successful in this role, you will need:

- Experience in Logistics industry with good warehouse and customer knowledge
- Knowledge of procedures and systems - Transport and Warehouse Management Systems
- Ability to prioritise and work with internal and external stakeholders to optimise workflow
- Team orientated and able to provide support and guidance as required
- MS Office knowledge - Word, Excel and Powerpoint

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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