Customer Service Team Leader

3 days ago

Laverton, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries across Including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.

**Job Description**:
We are looking for an experienced and driven leader to manage our key account customers, as well as lead our Customer Service operation of the Laverton site on behalf of Toll Chemical Logistics and its Customers, in line with the national strategy. You will be responsible for enhancing the customer experience by overseeing local customer contacts, liaising with customers and sites, whilst identifying continuous improvement and innovation within the business. This is a hands-on role in a fast-paced environment where communication is essential to ensure our KPI’s are met.

**Key Responsibilities**:

- Hands-on management of key account customers.
- Supporting the best possible customer journey (service excellence) and enhance service capabilities within the site and in line with National requirements.
- Provide leadership in resources, planning and directing to achieve the accountabilities of the position, as well as ensure regulatory and legislative compliance.
- Support in communication and engagement to help improve customer experience.
- Training, mentoring and development of team members.
- SME and coverage for roles and also for systems.
- Compilation of customer reports and maintaining open lines of communications with key customers..

**Qualifications**:
To be successful in this role, you will need:

- Experience in Logistics industry with good warehouse and customer knowledge
- Knowledge of procedures and systems - Transport and Warehouse Management Systems
- Ability to prioritise and work with internal and external stakeholders to optimise workflow
- Team orientated and able to provide support and guidance as required
- MS Office knowledge - Word, Excel and Powerpoint

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

  • Customer Service Coordinator

    1 week ago

    Laverton, Australia William Adams Full time

    William Adams Cat Rental StoreTM operation began business in Victoria and Tasmania in 2000. We rent Caterpillar products to the construction, mining, quarrying, agricultural, and marine markets. We have developed our successful business on the back of quality equipment, convenient locations and a solution based capability second to none. We are now on the...

  • Customer Service Officer

    5 days ago

    Laverton North, Australia Bunnings Full time

    Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few- Free standard OnePass membership- Access to over 100+ exclusive team member benefits across health, shopping, travel and...

  • Production Team Leader

    1 week ago

    Laverton North, Victoria, Australia Shred-X Pty Full time $104,000 - $130,878 per year

    Team Leader – Morning ShiftHands-On Leadership | Safety Focused | Fast-Paced EnvironmentShred-X Australia is seeking a motivated and experienced Team Leader – Morning Shift to lead our warehouse and production team, overseeing day-to-day production.This role is perfect for someone who thrives on being in the thick of operations, not stuck behind a desk,...

  • Procurement & Customer Service Specialist

    2 weeks ago

    Laverton, Australia Sharp & Carter Full time

    Laverton location | Parking onsite | Flexible working - Highly diverse and exciting role with the opportunity for growth and development - Competitive annual salary | Established and thriving organisation **The Position** This role allows you to work in a fast-paced and thriving team while offering you a challenging yet rewarding permanent. As the Customer...

  • Service Supervisor

    3 days ago

    Laverton, Australia William Adams Full time

    With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for our customers - selling and servicing the best equipment in the world - on land, at sea, in construction and the mining industry. We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with...

  • Customer Service

    3 days ago

    Laverton North, Australia A&J AUSTRALIA Full time

    **About us**: We design manufactures, markets rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 20 years, we supplied high quality, satisfaction goods and services across Australia as well as...

  • Service Supervisor

    2 weeks ago

    Laverton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with...

  • 2ic / Team Leader

    1 week ago

    Laverton North, Australia Sonic HealthPlus Full time

    **ABOUT US** Proudly Australian, Sonic HealthPlus is now the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services to both large and small corporate and community...

  • Service Supervisor

    3 days ago

    Laverton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with...

  • General Trades Person

    1 week ago

    Laverton, Australia Quality Personnel Service Group Full time

    **KICK START YOUR NEW JOURNEY WITH OUR CLIENT, A NATIONAL LEADER IN THE FOOD SERVICE EQUIPMENT INDUSTRY.** **Our Client**: This is a fantastic opportunity to join a well established Australian owned National Company and leader in providing world class quality food service equipment to all sectors of the Australian Foodservice industry for over 45...