Customer Service Team Leader

22 hours ago

Laverton, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries across Including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.

**Job Description**:
We are looking for an experienced and driven leader to manage our key account customers, as well as lead our Customer Service operation of the Laverton site on behalf of Toll Chemical Logistics and its Customers, in line with the national strategy. You will be responsible for enhancing the customer experience by overseeing local customer contacts, liaising with customers and sites, whilst identifying continuous improvement and innovation within the business. This is a hands-on role in a fast-paced environment where communication is essential to ensure our KPI’s are met.

**Key Responsibilities**:

- Hands-on management of key account customers.
- Supporting the best possible customer journey (service excellence) and enhance service capabilities within the site and in line with National requirements.
- Provide leadership in resources, planning and directing to achieve the accountabilities of the position, as well as ensure regulatory and legislative compliance.
- Support in communication and engagement to help improve customer experience.
- Training, mentoring and development of team members.
- SME and coverage for roles and also for systems.
- Compilation of customer reports and maintaining open lines of communications with key customers..

**Qualifications**:
To be successful in this role, you will need:

- Experience in Logistics industry with good warehouse and customer knowledge
- Knowledge of procedures and systems - Transport and Warehouse Management Systems
- Ability to prioritise and work with internal and external stakeholders to optimise workflow
- Team orientated and able to provide support and guidance as required
- MS Office knowledge - Word, Excel and Powerpoint

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

  • Customer Service Team Member

    6 days ago

    Laverton North, Victoria, Australia Sabco Australia Pty Ltd Full time $45,000 - $65,000 per year

    About usSabco is a house of cleaning brands established in 1892. We strive to develop and sell only quality products to build excellent relationships with our retailers and distribution partners.  Our business continues to rapidly grow, and we need to strengthen our team.Our business is based on entrepreneurship and a can-do attitude.  We pride ourselves...

  • Customer Service Coordinator

    1 week ago

    Laverton, Australia William Adams Full time

    William Adams Cat Rental StoreTM operation began business in Victoria and Tasmania in 2000. We rent Caterpillar products to the construction, mining, quarrying, agricultural, and marine markets. We have developed our successful business on the back of quality equipment, convenient locations and a solution based capability second to none. We are now on the...

  • Administration/ Customer Service

    1 week ago

    Laverton, Australia Flexi Personnel Full time

    Our clients are currently seeking Administration/ Customer Service staff to join their office teams. These are ongoing roles, 5 days per week. As the successful applicants your duties will include, but not be limited to: - Customer service - both internal and external - Organise freight pick ups - Allocation / scheduling - Answer and Redirect phone...

  • Customer Service Officer

    3 days ago

    Laverton North, Australia Bunnings Full time

    Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few- Free standard OnePass membership- Access to over 100+ exclusive team member benefits across health, shopping, travel and...

  • Production Team Leader

    2 weeks ago

    Laverton North, Victoria, Australia Shred-X Pty Full time $104,000 - $130,878 per year

    Team Leader – Morning ShiftHands-On Leadership | Safety Focused | Fast-Paced EnvironmentShred-X Australia is seeking a motivated and experienced Team Leader – Morning Shift to lead our warehouse and production team, overseeing day-to-day production.This role is perfect for someone who thrives on being in the thick of operations, not stuck behind a desk,...

  • Transport & Customer Service Coordinator

    2 weeks ago

    Laverton, Australia GrainCorp Full time

    **About our team** Auscol plays a critical role in the collection of source material for production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel. As part of a GrainCorp end-to-end supply chain that sources and processes edible oils for use in in food production and food service, Auscol closes the loop by upcycling the subsequent Used...

  • Customer Service

    2 weeks ago

    Laverton North, Australia Nufarm Full time

    **How can you grow with Nufarm?** We know that being well supported enables us to thrive and better partner with our customers. It’s because of this that we’re looking for an engaging Customer Service Specialist to join the Nufarm Customer Operations team based in Laverton North. In this role, you’ll enable our commercial effort by seamlessly...

  • Service Supervisor

    22 hours ago

    Laverton, Australia William Adams Full time

    With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for our customers - selling and servicing the best equipment in the world - on land, at sea, in construction and the mining industry. We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with...

  • Team Leaders/ Experienced Traffic controllers/ TMA operators

    2 days ago

    Laverton, Victoria, Australia Altus Traffic Full time $80,000 - $120,000 per year

    Altus Traffic is a proud part of the Altus Group with our recognisable brands spanning across Australia and New Zealand. The Altus Group is a great place to work and develop your skills. We are looking for dedicated, enthusiastic and safety driven traffic management practitioners and team members to grow with us.Our teams share a commitment to enhancing...

  • Customer Service

    6 days ago

    Laverton North, Australia A&J AUSTRALIA Full time

    **About us**: We design manufactures, markets rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 20 years, we supplied high quality, satisfaction goods and services across Australia as well as...