Aps 4 - Customer Service Team Leader

2 days ago

Potts Point, Australia Australian Government Department of Defence Full time

$69,811 - $76,215 (plus Super)
- Potts Point - NSW

**The Role**

Within the Customer Service function an APS4 Customer Service Team Leader is accountable under limited direction to perform and achieve moderately complex customer service and administrative work within an integrated workforce. They are accountable to have a good understanding of and compliance to relevant legislative frameworks, government decision-making and Defence’s mission and policy requirements.

An APS4 Customer Service Team Leader will be accountable for organising their workflow, making decisions within their defined parameters relating to area of responsibility and will seek guidance when required. They may exercise some discretion with respect to how legislation, procedures and guidelines are interpreted and applied to their work. They will provide administrative support that is informed and directed by their knowledge of the customer service function. They may undertake some research and analysis activities.

The APS4 Customer Service Team Leader will be required to share information, monitor work practices, set work priorities and develop local procedures. They may supervise and provide leadership to a team, providing coaching and on-the-job training for newer and less experienced team members.

The APS4 Customer Service Team Leader may be required to communicate with, respond and provide advice to a range of stakeholders on moderately complex operational and administrative issues to achieve work unit and Defence outcomes. They will be accountable to contribute towards ongoing self-improvement and professional development.

**About our Team**

To be successful in the role you will have:

- Demonstrated experience in a service delivery environment
- Demonstrated ability to identify issues and drive continuous improvement
- Highly developed communication and negotiation skills
- Experience in stakeholder engagement and liaison skills
- Ability to work collaboratively with local and remote teams

This role is ideal for an energetic and motivated individual with a strong focus on continuous improvement and attention to detail. We are looking for enthusiastic people to join our team and form a Merit Pool of suitable applicants for future placement.

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