Customer Relations Consultant

Customer Relations Consultant
- Entry level opportunity for committed customer service super stars seeking a long-term career in financial services
- Full time paid training provided
- Permanent role based in the CBD

BT is one of Australia's leading wealth management brands. As part of Westpac Group, BT has been helping Australians build and protect their wealth since 1969. We provide investment and superannuation solutions to help you prepare for today and tomorrow. We aim to provide a dynamic, supportive, friendly environment and culture for all.

**How will I help?**

As a Customer Relations Consultant within BT, you will thrive on being able to assist a diverse range of customers with their superannuation while tackling complex and interesting problems. You will be working in a high energy environment, that is highly structured, monitored and collaborative.

**This is Barangaroo based contact centre role operates on a Monday to Friday rotating roster between 8:00am and 8:00pm**.

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
We are on the lookout for committed customer service super stars, who are looking to expand their career into superannuation, no previous superannuation experience necessary. To take full advantage of our full-time paid training and development, you'll only need the following:

- Strong customer service experience, such as retail, hospitality, telco, or any customer service industry
- Ability to commute to Barangaroo for full time work, on a 5 day a week rotating, Monday to Friday roster between 8:00am and 8:00pm
- Strong customer focused mindset and experience supporting customers and their escalations through empathy, creative problem solving and ownership
- Must be able to work independently and as part of a team
- Strong written and verbal communication skills
- Computer and technology literate with an eye for detail and ability to proficiently multi-task

**What's it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300003019891538