Customer Relations Consultant

19 hours ago

Sydney Olympic Park, Australia NRMA Motoring & Services Full time

We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners and our customers.

At SIXT Australia, we know our people are what revs up our business. That’s why we’re committed to creating exceptional careers, not just jobs. We’ve created career pathways to support your goals to help you move anywhere in our business and the country.

Health, wellbeing and work/life balance are non-negotiable. That’s why we’re committed to providing a safe and healthy environment, flexible working arrangements including regular work from home, and employee perks to support this commitment.

And, oh, the benefits: There’s up to 30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends—but that’s just the tip of the iceberg. As part of the NRMA Group, you have access to you a vast range of employee discounts, savings and special offers, and even more from our partners across banking, health insurance, fashion and more.

SIXT Australia is seeking a **Permanent Full Time Customer Relations Consultant **to join the team.

**Your mains tasks will be**:

- Effectively address customer queries and complaints without undue delay.
- Provide customers with ‘best in class’ service every time
- Use empowerment to turn customer complaints into a positive experience
- Liaise with other areas to gather correct and timely information
- Thoroughly research all customer queries and complaints, ensuring we are providing correct information and solutions.
- Enforce and maintain SIXT Australia standards
- Provide appropriate assistance, feedback and knowledge within the SIXT Australia Network.
- Always lead by example
- Be empowered to make on the spot decisions that are in accordance with business and customer needs
- Live our Core Values
- Role model and encourage peers to adopt behaviours based on core values
- Reporting hazards
- Personal and co-worker duty of care.
- Duty to perform work tasks as instructed by their Supervisor/Manager and ensure they do not put themselves or co-workers at risk of injury or ill health

**About You**:

- Excellent communication ability
- High level of interpersonal and problem solving skills
- Skills in mediation, negotiation and decision making
- Conflict management skills
- Relationship building and maintenance skills
- Excellent time management skills
- Ability to deal with and managing competing priorities
- High level of integrity and commitment to the core values
- Ability to build and develop business relationships with both internal and external stakeholders
- Work with competing priorities simultaneously, providing a good level of flexibility
- Ability to work with a wide rage and level of contacts
- Experience in using computer based system

**Employee Benefits**:
To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

- NRMA Group Benefits
- 18 weeks paid primary and 4 weeks paid secondary parental leave
- Discounted Car Rental
- Great team environment

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