Duty Manager

Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

**Your Hotel - Ovolo The Valley**

Welcome to your Whimsical Oasis.

Situated in the heart of Brisbane’s Fortitude Valley lies **Ovolo the Valley**. Inspired by the eclectic culture and iconic history of the surrounding neighbourhood, Ovolo the Valley draws guests into a whimsical oasis of colour and art, with surprising hints of quirkiness, custom wallpaper, eccentric furniture, and illustrations curated throughout all its spaces. Designed for effortless living, Ovolo the Valley features 103 guest rooms, Tel Aviv-inspired Restaurant ZA ZA TA and bar KAZBA, multiple event spaces, and a rooftop pool.

**The Gig**

This is a challenging and busy role suited for a **Duty Manager** with a wealth of experience in transforming a guest's ordinary stay into an inspiring journey of discovery. This is a **Full-Time**role and will require flexibility within your availability. Your responsibilities will include but not limited to:

- Make our guests feel right at home with the ability to socialise, network and engage our guests
- Deliver on our Super Shiny Service philosophy
- Take the lead on everything Front Office and make it happen
- Drive upsell revenue through effective team training
- Hands on, you are a natural born leader with the ability to nurture, develop and bring out the best in your Shiny Happy Team
- Jump into F&B, reservations and anywhere else that's required
- Create, inspire, initiate. You have the freedom to do so

**About you**

At Ovolo, we are all about YOU. We provide a fun and exciting environment and all we ask is that you give us your dedication to our brand and most importantly, your team As our **Duty Manager (Front Office**) it will be your role to ensure that the team has the right support and know-how to deliver on our promise of providing effervescent and effortless experiences to our guests, on the daily. You are obsessed with taking care of guests and it’s your hands-on approach, always conducted with infectious enthusiasm, that will keep people coming back for more.

**What You'll Get**
- Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme
- Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent