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Online Sales Agent

2 weeks ago

Brisbane, Australia Travello Full time

**Brisbane-based | In office**

**Full-time | Start ASAP**

**About the Role & Company**

We're on the hunt for a dynamic Campervan Sales Agent to join our high-performing sales team and take our campervan bookings to the next level. This is a pivotal role combining proactive sales outreach with customer service excellence, focusing on converting leads, managing bookings, and maximising revenue through strategic upselling.

You'll work with structured workflows, proven scripts, and time management techniques to deliver exceptional customer experiences while driving serious sales growth. This is your chance to own the entire customer journey from first enquiry to post-trip follow-up, directly impact revenue, and work in a fast-growing, exciting travel business.

Here at Travello & Backpacker Deals, we are one of the leading Aussie travel companies, offering tours, experiences & campervan rentals to youth travellers & backpackers. **Download our APP** and check us out on TikTok & Instagram to get a better feel for who we are

**What You'll Be Doing**

Lead Conversion & Sales:

- Convert campervan enquiries into confirmed bookings
- Follow up on quotes and remedy customer retention
- Conduct proactive outbound calls to unconverted leads
- Upsell insurance packages and cross-sell tours/activities

Customer Communication:

- Process bookings, cancellations, and amendments
- Provide pre-trip customer care and after-sales support

Daily Operations:

- Process manual booking confirmations
- Action new quote requests promptly
- Follow up outstanding payments
- Address problem bookings by priority

**About You**
- Proven phone sales experience, preferably in travel, hospitality, or tourism.
- Excellent verbal communication skills with confidence in scripted conversations and consultative selling.Strong customer service orientation with problem-solving abilities and objection handling experience.
- Comfortable with upselling, cross-selling, and working in fast-paced environments with multiple priorities.
- Experience with CRM systems, live chat platforms, and social media engagement.
- Results-driven with strong sales acumen, empathy when handling customer concerns, and excellent multitasking abilities.
- A self-starter who can work independently within structured guidelines while being a collaborative team player.

**Location**

This is a Brisbane-based role.

**Why You'll Love It Here**

Join a young, fast-growing, flexible company with massive momentum and a collaborative, creative vibe where you can truly make an impact converting leads into epic road trip adventures without red tape. You'll enjoy a full-time salary with commission opportunities, travel discounts, and opportunities to travel, plus comprehensive training on proven sales scripts, booking systems, and time management techniques. Best of all, you'll have real freedom to build relationships with customers and help them plan unforgettable campervan adventures.

Pay: $55,000.00 - $69,900.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Work Location: In person