Operational Support Officer

2 weeks ago

Docklands, Victoria, Australia MYER Full time $60,000 - $80,000 per year

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

  • Exciting opportunity in our Retail Operations Team
  • Be a part of a fast-paced, collaborative team
  • Flexible hybrid role - Docklands based office & the comfort of your own home

Myer is looking for a Operational Support Officer to be responsible for optimising store procedures and systems to enhance the customer experience and drive operational efficiency. This includes managing key programs such as MyWallet and CFC, overseeing daily sales and compliance reporting, supporting projects through to business-as-usual, and delivering actionable business insights. You will also play a key role in stakeholder engagement, providing operational support and facilitating communication between stores and third parties.

About the role

  • Reviews and drives continuous improvement in store procedures
  • Prepares business metrics and reviews monthly
  • Manages the store incentives & customer program - MyWallet/CFC
  • Manages the distribution ofdaily sales and compliance reporting
  • Manages internal business presentations (trade and leadership briefings)
  • Manages provision of operational support, investigations, and advice on effective solutions.
  • Establishes meaningful and productive relationships with internal and external stakeholders to drive the right outcome for the business
  • Coordinates communication between third party and stores to drive desired operational outcomes.
  • Advises projects on retail requirements and supports transition of projects to BAU

About you:

  • Minimum 2 years leadership
  • Retail operational experience
  • Effective prioritisation & organisation skills
  • Strong attention to detail
  • Clear written and verbal communication skills
  • Flexibility and adaptability to business change
  • Perform tasks urgently within tight timescales where required
  • Demonstrated knowledge of all Microsoft Office programmes, utilisation of inhouse IT

Benefits to you:

  • Generous team member discounts on all Myer products, including team-member exclusive discounts.
  • Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work.
  • A supportive leadership and team network to set you up for success.
  • Career growth and succession opportunities across the business.

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

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