Program Officer, Service and System Design

**Program Officer, Service and System Design**:

- Docklands, Australia
- Reference: 6816923
- Are you a strategic thinker with a passion for co-design and service innovation in mental health? Join a dynamic team working to redesign and improve primary mental health services commissioned in our region through the use of data and engagement with the community._
- ** Remuneration: Band 3 - $73,605.21 - $88,997.93 + 12% superannuation + generous NFP salary packaging options up to $18,550**:

- ** Full-time (1.0 FTE) Permanent role**:

- ** Docklands office location - Hybrid; WFH (2-3 days)**

You will be part of the Service and System Design team within the Service Development and Reform Business Unit, working closely with internal teams and external stakeholders to improve and integrate the delivery of services in primary mental health.

You will support the design and implementation of innovative care models through project coordination, analysis of policy, research, and service data, and co-design.
This role is ideal for someone with intermediate skills in service design and project coordination, with opportunities to contribute to system reform and gain experience in primary health commissioning.

**About Us**

We are North Western Melbourne Primary Health Network (NWMPHN), Victoria's largest independent, locally governed and run, not-for-profit PHN, dedicated to improving primary health care in Melbourne's northern, western and inner-city areas. We help people stay well by commissioning health services to deliver better and more accessible primary care.

**What are PHNs?**

PHNs have been established with two key objectives:

- increasing the efficiency and effectiveness of services for community members, particularly those at risk of poor health outcomes
- Improving coordination of care to ensure people receive the right care in the right place, at the right time.

**At NWMPHN, we offer**:

- Flexible working arrangements, including work-from-home options.
- Up to 6 days of Paid ‘Life Leave' per calendar year for cultural celebrations, family events, birthdays etc.
- Support for parents with Paid Parental Leave options.
- Additional Paid leave during End-of-Year close down period.
- Generous NFP salary packaging, health and wellbeing programs, and professional development opportunities.
- Supportive and inclusive workplace culture.
- Opportunities for professional development and career progression.

**What will my typical week look like**:

- You will coordinate and monitor project activities and working groups to support the design and implementation of integrated mental health service models.
- Engaging with stakeholders through co-design workshops and consultations to gather insights and contribute to meaningful service improvements.
- Supporting commissioning activities by contributing to strategy development, managing contracts, and analysing data to inform service design and reporting.

**About you**:

- Tertiary qualifications in a health, allied health, social science or related field relevant to the position and at least 3 years of work experience
- Demonstrated experience of successfully coordinating multi-stakeholder design or implementation projects, including experience working in clinical mental healthcare delivery
- Capacity to work both autonomously and in a team environment with an agile and fast paced mindset to achieve project milestones and navigate ambiguity
- Proficient interpersonal, written and communication and negotiation skills; including the ability to engage with a wide range of stakeholders.
- Ability to make sound judgements under pressure, create clarity out of ambiguity and respond positively to change in a dynamic environment.

NWMPHN is proud to be an Equal Opportunity Employer. We recognise the importance of attracting and retaining talent that reflects the diverse community we live in. Research shows that teams with diverse experiences and perspectives are more creative and better problem-solvers.
- Applications Close: 24 Oct 2025