Service Advisor

5 days ago

Malvern, Australia Commercial Motor Vehicles Pty Ltd. Full time

About the company
Mercedes-Benz is a premium passenger car dealership, a subsidiary to the CMV Group of companies. As an equal opportunity employer, Mercedes-Benz seeks the best, most talented people available. We pride ourselves on our commitment to customer service and an outstanding ownership experience.
The position
We are seeking an enthusiastic Service Advisor to fill a full-time permanent position, working Monday to Friday. You will be the first point of contact for our customers, ensuring we are delivering an exceptional high level of customer service through accurate interpretation and prompt resolution for all repairs and maintenance, with a professional personality. This role offers opportunity to learn, grow and advance your career with an exciting, vibrant and growing company.
What we can offer you - Amazing Employee Benefits
- Competitive and above award rate.
- Ongoing training and development opportunities, build a successful long term career
- Focus on your wellbeing with CMV care including access to CMV Care & the CMV Peer Support Program, wellbeing activities
- Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.
- Recognition & contribution to national charity days, staff morning teas, lunches and team building events.
- Opportunities to support community partnerships with our Group CMV Foundation
- Enjoy annual company dinners and picnics

Duties & Responsibilities
- Greet and assist customers in person or by phone to determine the customer’s needs and vehicle data
- Document customer needs accurately via repair orders and define the scope and type of work required
- Present service offers to customers, and offer additional services, benefits and/or parts at every opportunity
- Book appointments according to customer needs and workshop utilisation capacity
- Liaise with service technicians & follow up on customer vehicles during the course of the repair
- Quote, clarify method of payment and communicate to our customers any additional repairs where required
- Prepare and invoice customer jobs in an accurate and timely manner
- Handle and process warranty/contract maintenance claims
- Ensure customer service matters are dealt with promptly and efficiently
- Practice and promote company WHS policies and processes at all times

Skills & Experience
- Year 12 or equivalent
- Trade qualification or demonstrated industry experience preferred
- Sound administrative & clerical skills and organisational skills
- Strong interpersonal, communication and attention to detail
- Ability to thrive in a fast-paced environment, to work autonomously and as a team

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