Assistant Service Manager

5 days ago

Malvern South Australia Mercedes-Benz Adelaide Full time $90,000 - $120,000 per year

Join a premium dealership and take the next step in your automotive career.

Mercedes-Benz Unley is seeking a motivated and technically experienced Assistant Service Manager to help lead our high-performing service department. In this hands-on role, you'll work closely with the Service Manager to drive workshop productivity, support a skilled team, and deliver exceptional customer service. If you're passionate about the automotive industry, thrive in fast-paced environments, and enjoy solving problems while leading people, this is your opportunity to be part of a globally recognised brand backed by a proudly South Australian family business.

What we offer

  • A premium working environment with a globally recognised brand
  • Ongoing training and development
  • Support from a highly skilled technical team
  • Competitive salary + performance incentives
  • Fully maintained company vehicle
  • Staff benefits through the CMV Group
  • Recognition & contribution to national charity days, staff morning teas, lunches and team building events.
  • Opportunities to support community partnerships with our Group CMV Foundation
  • Enjoy annual company dinners and picnics

What you'll do

  • Assist with the leadership of a team of service advisors, workshop, and administrative staff in all facets of the day-to-day operations of our service department
  • Hands on, assistance with advising, customer check in, queries and problem solving
  • Enhance workshop productivity and efficiencies
  • Conduct daily service KPI reports from the ERA system for productivity, efficiencies, gross profit from labour sales etc.
  • Provide exceptional customer service
  • Conduct regular toolbox meetings
  • Resolve customer service issues promptly and professionally
  • Drive a strong safety culture in the Workshop

What you bring

  • In-depth knowledge of the automotive industry, with practical experience in service operations and workshop flow
  • Strong leadership skills with the ability to work collaboratively with the Service Manager whilst supporting and guiding the Service team.
  • Excellent communication and organisational abilities to manage daily service activities efficiently
  • Skilled at managing multiple tasks and priorities while maintaining high standards
  • Confident in liaising with technicians, management, customers and contractors
  • Solid mechanical aptitude
  • Proficient in computer systems and workshop software
  • Holds a current driver's licence

About Mercedes-Benz Unley?

Mercedes-Benz Unley is a premium passenger car dealership, a subsidiary of the CMV Group of companies that employs nearly 2000 staff and are a proud South Australian owned and operated family business celebrating our 90th year in business in 2024.

As an equal opportunity employer, Mercedes-Benz Unley seeks the best, most talented people available. We pride ourselves on our commitment to customer service and an outstanding ownership experience. Our success is driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. These are applied in equal measures to our employees, customers and the community and demonstrated by everyone within our businesses.

If you have the skills and experience necessary and want to become an important part of our successful team, then please click "Apply" to submit your cover letter and resume.

By clicking Apply now, you will be directed to the company's careers system to create an account/sign in to complete your application'.

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