Program Support Officer

5 days ago

Chatswood, Australia Asuria Full time

**Inspire and make a genuine difference**:

- ** Fantastic culture within a purpose and values driven organisation**

**About Us**

Asuria is a purpose and values driven organisation which supports communities by delivering a wide range of services to jobseekers including Workforce Australia, Disability Employment Services, ParentsNext, New Business Assistance with NEIS, Transition to Work, Time to Work and Jobs Victoria.

Asuria operates with a diverse portfolio of associated entities and JVs including Asuria Sweden, Australian Employment and Training Solutions (AETS), EyrePlus, TRACQS, Bamara and JobEdge.

**The Opportunity**

**Key Accountabilities**
- Provide accurate and timely advice to students on program progression, administration and enrolment.
- Manage inbound and outbound phone and online enquiries.
- Provide accurate program information, eligibility, and enrolment advice.
- Assist participants with preparation of key enrolment documentation.
- Accurate management of the student database and use of other systems.

**What sets you apart from the rest?**
- Demonstrated administrative skills and the ability to maintain databases and experience supporting requirements of a program.
- Experience resolving problems using judgement when responding to issues and discerning when issues should be escalated.
- Good communication skills both oral and written.
- Attention to detail.
- Good planning and organisational skills.
- Ability to effectively use technology in the workplace.

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