Application Support Officer

Application Support Officer - ServiceNow (Health Manager Level 1)

• Permanent Full-Time
• Opportunity to work from our modern offices in Chatswood, St Leonards, or Charlestown
• In-office presence with hybrid flexibility for work-life balance
• Attractive salary, up to $112, % Super + 17.5% annual leave loading
• Accrue up to 12 extra days off per year + 4 weeks annual leave
• Increase your take home pay with salary packaging, meal allowance, fitness passport and more
• Join the team enriching health in millions of ways every day through digital innovation

Applications Close: 11:59 pm, 30 September 2025

About Us – eHealth NSW

At eHealth NSW, we're leading the digital transformation of Australia's largest health system. As NSW Health's digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across the state.

Guided by a Cloud First Strategy, we're harnessing digital technology to better patient care and deliver scalable, quality, patient-centred, digital healthcare. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia's largest health organisation - alongside passionate tech professionals, health partners and industry leaders building solutions that truly make a difference.

About the Opportunity

As Application Support Officer of our ServiceNow team at eHealth NSW, you will provide systems administration and support for the day-to-day operations of the ServiceNow platform.

You will be responsible for application systems administration, application support, problem solving, responding to requests on State Wide Service Desk, testing, ServiceNow Projects and contributing to quality improvement initiatives. The Support Officer ensures compliance with a strong focus on customer service in accordance with service level agreements for HealthShare NSW, eHealth NSW and NSW Health Agency customers.

As an integral part of ServiceNow Application Support team, you will:

• Provide operational support for ServiceNow users, including transaction entry assistance, general support, troubleshooting, implementing workarounds, conducting daily system checks, and helping with reporting
• Investigate production issues in non-production environments and collaborate with senior team members to find solutions
• Enhance ServiceNow proficiency by sharing knowledge, coaching, and mentoring peers
• Document and develop procedures to address new issues
• Proactively identify business risks and opportunities to continuously improve efficiency and effectiveness

About you

We are seeking motivated and committed individuals with:

• Demonstrated experience in providing application support in a large and complex/diverse service industry organisation in ServiceNow or similar tools
• ServiceNow certified system administrator highly regarded
• Demonstrated organisational skills and experience working in a high volume and demanding professional environment with a capacity to prioritise competing demands and achieve results with a customer focused approach
• Programming knowledge in JavaScript is highly desirable

Need more information?

• Position Description
• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment
• Learn more about us at eHealth NSW

Working at eHealth

Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:

• Flexible work options
• Professional growth and career development
• Allocated day off per month
• Salary Packaging
• Various health and wellbeing programs to support our team

How to apply

Share with us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience AND detailing responses to the targeted question below.

• Please describe a technical issue you encountered and resolved within the ServiceNow platform. Include details about the nature of the issue, the actions you took to resolve it, and the outcome of your efforts.

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we're eager to see your personality and get to know the person behind the application

For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor at or Hiring Manager, Maria Gabriel at on and quote REQ607019.

We will review all applications after the closing date. If your application is successful, you may be invited to take part in additional assessments as part of the recruitment process.

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• If you currently reside outside NSW, please confirm in your application your willingness to relocate if successful.

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