Scheduling Support Officer

**Scheduling Support Officer**
- **Salary packaging which can increase your take-home pay**

We all want to be part of something bigger than ourselves. And with us, you can be part of an organisation that truly makes a difference. Here’s how.

**Your Role**

As a BaptistCare Scheduling Support Officer you will support our Service Schedulers to arrange services that meet our customer needs.

You will work closely with our customers, our Service Schedulers and our care workers to ensure service requests and changes are clearly communicated.

You will assist our Service Schedulers with administrative functions that facilitate effective care worker rosters and payroll processes.

The role will be hybrid, working from home and with a minimum of 1-2 days per week working at a local home care office in Kellyville, Strathfield or Macquarie Park.

Working hours are 8.30am to 4.30pm Monday to Friday.

**Key Responsibilities**

**Team Support**:
Be the first point of contact for client service requests, ensuring our customers receive the best care possible. Work closely with schedulers and care facilitators to ensure data accuracy and foster a team culture where everyone feels valued and respected.

**Scheduling Duties**

Plan and organize care worker rosters to meet customer needs efficiently. Manage the Scheduling Inbox, handle incoming calls, and maintain client communications with timely precision.

**Exceptional Customer Service**

Deliver exceptional service by treating customers with respect, understanding their diverse needs, and responding with clarity and compassion. Your empathetic approach will ensure a positive experience for every customer.

**Key Requirements**
- Experience in scheduling or workforce rostering, and knowledge of Home Care programs, will be highly valued and will enhance your ability to excel in this role.
- At least one-year minimum knowledge and experience in an administrative role
- Demonstrate an understanding and appreciation of BaptistCare’s Christian identity and promote the organisation’s values through interactions at work
- High attention to detail and excellent organisational skills
- Excellent customer service and relationship management skills
- Excellent written and verbal communication skills
- Advanced computer skills
- Excellent problem solving and time management skills
- Ability to make decisions under pressure
- Flexibility - you may be required to participate in an after-hours on-call roster

**Benefits to support your wellbeing and career growth**:

- Salary packaging which can increase your take-home pay + novated leasing options + meal and entertainment card
- Company mobile phone and laptop
- Access to in-house and online training programs
- Supportive, positive team environment
- Access to family friendly benefits like our counselling support and wellness programs

**About Us**

You may know us for our aged care services however, we also give back to the community through domestic violence initiatives, affordable housing, and offering no-interest loans to the disadvantaged.

People enjoy working at BaptistCare because they love what they do and the communities we help. With us you can deliver life-transforming care, create a career you’ll love, and join a team who make a difference. Our 4000 staff are our most important resource, and we take you and your career seriously. We want to provide you with a working environment and culture that supports you in your career journey and growth.

BaptistCare has been acknowledged in the 2022 AFR BOSS Best Places to Work list, ranking tenth in the Government, Education and Not for Profit list, from over 750 nominated organisations across Australia and New Zealand.