Claims Advisor

We’re looking for a Claims Advisor to join our Sydney or Newcastle team on a** 12-month contract** basis. The purpose of this role is to provide a superior level of customer service and proactive management of a portfolio of CTP Claims in accordance with legislative, regulatory & procedural guidelines, in order to achieve cost effective and timely claim outcomes.

Suncorp Group is all about making a difference for people and in the communities they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference - because you’ll be doing that from the moment you start work each day.

**What you’ll do**:

- Obtaining and reviewing medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual CTP claims
- Ensuring legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports
- Adopting appropriate strategies are observed to resolve claims cost effectively
- Ensuring early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries
- Providing an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing

**What you’ll bring**:

- Previous CTP Claims or personal injury claims experience with a track record for delivering results
- Ability to demonstrate compassion and empathy for the customer
- Allied Health experience would be highly regarded but not essential
- Excellent verbal communication skills and the ability to listen, build rapport, communicate complex information and negotiate with a variety of stakeholders included claimants, third party providers, external bodies and internal teams
- Ability to interpret complex information and respond by developing appropriate actions
- Strong administrative and written skills and the ability to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation
- Strong commitment and a high degree of integrity to help meet and exceed customer expectations
- A positive attitude and willingness to contribute to workplace improvement and changes

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as banking and insurance products
- A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp**:
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
- The health and safety of our people, customers and communities is our number one priority. This means that we require all of our new employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances._

**Adver